هيفاء البراق

• Responding to customer inquiries and complaints through multiple channels in a fast-paced environment.
• Resolved issues efficiently and escalated complex cases according to internal procedures.
• Documented cases accurately and ensured timely follow-up until resolution.
• Maintained high-quality service while adhering to policies and service standards.

• Supported legal operations by preparing, reviewing, and organizing case-related documents and
correspondence.
• Conducted legal research and assisted in drafting formal summaries and communications.
• Followed up on procedures using official legal platforms (e.g., Najiz) and ensured accurate documentation.
• Maintained confidentiality and professionalism when handling sensitive information.

• Assisted customers in-store by answering inquiries and providing product and service guidance.
• Handled complaints professionally and supported return and exchange procedures in line with policies.
• Coordinated with internal teams to resolve issues and improve customer satisfaction.
• Supported daily operations while maintaining professionalism and attention to detail.