Senior Advanced Support Engineer
Oracle
مجموع سنوات الخبرة :18 years, 6 أشهر
Responsible for troubleshooting problems and providing support for customer inside the EMEA region both onsite and remotely.
Responsible for diagnosing and troubleshooting Service Requests from Oracle's Global Customers and providing them with the action plans needed to resolve the issues
Database Administrator at Mediterranean Textile Company responsible for the installation, configuration, maintenance and upgrade of the database as well as the smooth running and problem solving of the financial software used (TEXPRO)
Database Administrator at Office Information Systems Software (OFISSOFT) that provides support for other companies that buy the financial software it produces called ELMOTAKAMEL.
Oracle Database Administrator (10g) and Oracle Application Server Administrator (10g) at the Egyptian Maritime Data Bank which is one of the projects maintained by the MRCC
Oracle Database 10g Administrator Certified Professional (OCP) Upgraded to Oracle Database 11g Administrator Certified Professional (OCP)
Graduated GPA 3.91 with honors Certificate of Participation “ Robocon 2005 – Egypt ” – AAST Computer Engineering Team TOEFL: 280/300 Computer-Based Exam(15/12/2005) GRE: 390 Verbal, 630 Quantitative, 3.5 Analytical Writing (28/12/2005) Oracle 9i developer course attendee. Oracle Database Administrator Certified Associate as of February 2009