Head Of Credit Assessment Unit - Credit Card Department
Bank Audi sal
Total years of experience :16 years, 7 Months
• Led Credit Assessment Unit with a Subject Matter Expertise of credit services and lending operations. Assessed prospective borrowers and accounts, analyzing credit history, and conducting risk assessments to determine credit.
• Collaborated with legal department to establish contractual negotiations with contracted collections agencies. Inquired customers for late payments and coordinated with the legal department to conduct necessary litigation or file transfer to a collection agency. Conducted debt write-offs for defaulter clients in accordance to local and Lebanon’s Central Bank policy while informing the accounting department to register these accounts as losses.
• Updated the Bank Audi’s credit assessment collection policies and procedures for the E-payment Solution and Card Services department based on any banking law changes or business process enhancements.
• Maintained responsibility for the credit card risk portfolio in coordination with Bank Audi’s credit risk bureau.
• Developed credit card NPL and write-off reports for the bank. Prepared the monthly, quarterly and annual reports with advanced data on issued cards, limits, outstanding balances, and unpaid ratio for Bank Audi’s clients by branch. Data results were submitted to the head of E-payment Solution and Card Services and other executive management.
• Served in a duel role on a special Bank Acquisition project with Bank Audi. Studied unpaid and written-off portfolios within card products. Conducted analyses and produced card NPL based comprehensive project reports, which were utilized by executive managers to inform major business operations.
• Collaborated Retail Department in the creation of a new collection system with FineOne for all of Bank Audi’s retail products by supervising, advising and providing all the needed information for the credit card products.
• Co-created a Scoring System with FICO for all bank products by supervising and advising the necessary criteria and parameters for credit card products.
• Rigorously examined the costs, prices, fees and institutional procedures to create a new banking credit card.
• Developed financial analytical techniques for credit formulas and standards of protocol. Established credit card unit procedures while maintaining responsibility for the online project with Card Center Management in Lebanon.
• Successful approval and rejection of all deals at the showroom level prepared by credit officers, while following up on pending deals and providing all necessary assistance regarding any critical case in Saudi Arabia’s following cities: Riyadh, Jeddah, Damam, and Abha.
• Operated with authority to approve car loans up to $120, 000. Supervised, guided and trained collectors on how to communicate with unpaid clients until automotive repossession
• Constructed and installed the ScoreCard system in the credit card department while collaborating crucial parameters with a local consultant company (Anzima) and the IT department.
• Collaborated with legal department to establish contractual negotiations with contracted collections agencies.
• Authorized agreements signed collection agency to follow up to unpaid and defaulter clients and determine monthly, yearly commission and fees paid to the company in coordination with the Head of Credit Card and Legal Department. Inquired customers for late payments and coordinated with the legal department to make necessary litigation or file transfer to a collection agency.
• Studied and analyzed the accreditation of customers by observing all factors such as the client’s income, engagement with other banks, and the economic sector that might reflect on the client’s returns.
• Instruct the team to prepare the warning letter for the unpaid clients and sign them, along with the instruction to proceed with the write -off as per the bank policy.
• Prepared the American Express unpaid clients and distributed them to the needed branches in order to provide us with their feedback on the payment so we may share such information with American Express Lebanon Bureau.
• Created Bank Audi’s official credit assessment, collection policy and procedural guide for the E-Payment Solution and Card Services department.
• Controlled and legally approved merchant contracts signed with local stores for credit card payments (POS).
• Studied the credit risk of new files and provided the head of retail banking department with suggestions following the preparation of needed documents with the necessary control.
• Inquired on non-compliant clients and prepared the “warning note;” transferred the non-compliant client cases to the legal department where a legal method in settling their dues could be reached.
• Worked closely with the credit insurance company, by preparing the monthly prime for the company and transferring the unpaid clients that has been insured making sure the company paid the unpaid amount to the bank.
• Prepared monthly spending reports of the bank’s cards while answering and finding solutions to clients’ problems involving card usage, fraudulence, limit increases, and merchant inquiries (POS).
• Supervised and trained the customer service team to answer client requests, inquiries, and achieve compatible solutions with the bank’s policy.
Completed Bachelor’s thesis on “Lebanon’s Home Appliance Marketing & Sales with "Very Good" Grade. At Lebanese University we dont have a GPA.