Duty Manager, In Charge Asst. Front Office Manager
Total years of experience :5 years, 7 Months
Mövenpick Hotel & Residences Hajar Tower Makkah - Makkah
Report all guest complains and suggestion immediately to the Management.
Inspect and pre-assign on accommodation for VIP, Executive floor, Guests, ensuring that all room
set-up and amenities are prepared according to standard.
Have a sound working knowledge of the hotels daily functions, luncheons, dinners, meeting etc.
Monitors Front Office personnel to ensure guests receive prompt, cordial attention and personal
recognition.
Identifies training needs, assists in developing formal training plans and implementing training
sessions.
Mövenpick Hotel & Residences Hajar Tower Makkah - Makkah
Ensure Outstanding customer care at all times.
Maintains a friendly, cheerful and courteous demeanor at all times.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems and coach and counsel the front desk team
members to ensure a quality operation.
Mövenpick Hotel & Residences Hajar Tower Makkah - Makkah
Ensure all guests queries are handled promptly and efficiently.
Ensure all guest requests are met regarding room allocation i.e. VIP's, traces etc.
Make follow up calls to guests after check-in to ensure guest satisfaction.
Mövenpick Hotel & Residences Hajar Tower Makkah - Makkah
Dealing with bookings by phone, e-mail, letter, fax or face-to-face.
Completing procedures when guests arrive and leave.
Choosing rooms and handing out keys, Preparing bills and taking payments.
Answering questions about what the hotel offers and the surrounding area.
Mövenpick Hotel & Residences Hajar Tower Makkah - Makkah