Head of Performance
National Water Company
Total des années d'expérience :16 years, 11 Mois
Create plans to address clients' business needs and agreed SLA,
Help team members for customer satisfaction,
Act as point of contact for complaints and escalate issues as appropriate.
- Assisting customers with their account inquiries, such as balance inquiries, transaction histories, and account maintenance
- Providing information about the bank's products and services, including loans, mortgages, credit cards, and savings accounts
- Processing customer transactions, including deposits, withdrawals, and fund transfers
- Resolving customer complaints and issues, such as disputes over fees, errors in account statements, or fraudulent transactions
- Responding to customer inquiries via phone, email, or chat
- Promoting and selling bank products and services to customers who may benefit from them
- Maintaining accurate records of customer interactions and transactions
- Staying up-to-date with changes to bank policies, procedures, and regulations
- Collaborating with other bank departments, such as loan processing or accounting, to resolve complex customer issues.
- Developing a business plan for a new startup company - Conducting market research to identify potential customers and competitors - Organizing and managing a fundraising event for a local charity or community organization - Participating in a business case competition and presenting a solution to a real-life business challenge - Completing an internship or co-op with a local business to gain practical experience - Conducting a financial analysis of a company's performance and making recommendations for improvement - Collaborating with classmates to complete a group project on a business-related topic - Attending workshops or conferences to learn about the latest trends and best practices in business management.