Service Delivery Manager
Emirates Group
مجموع سنوات الخبرة :17 years, 8 أشهر
(fleet maintenance)
“dnata is an Emirati airport services provider which provides Emirates Airlines and other
airlines with ground support equipment for passenger and cargo handling, aircraft pushing and
turnaround, flight catering, and all airport related equipment for the ground handling across the
world”.
Main duties :
- Maintenance of huge number of motorized and non-motorized ground support
equipment inside Dubai airport, distributed on 08 workshops and two fuel stations inside
the airport.
- Managing the maintenance teams on shift basis, including their performance review,
their training, their improvement plans, and role activities.
- Rectification of faults related to equipment servicing aircraft turnaround, passenger and
cargo loading, through Rapid Breakdown Team in the airport ramp.
- Providing equipment on time to serve the airport operations and avoid aircraft delays.
- Respond to incidents related to aircraft damages, passengers, and accidents when airport
ground support equipment / teams are involved.
- Update work instructions as it seems required, to ensure the safety aspects and
procedures are followed in the working places
- Follow-up with teams following an incident, to create corrective/preventive actions
(CAPA).
- Reporting to department
maintenance and operations of all ground support equipment inside Dubai airport and teams management
(marketing and sales)
“The company is working as
“The company is working as
“The company is working as
“The company is working as
“The company belongs to a multinational group, working in construction, facility management,
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and telecom market, providing infra-structure solution and equipment for example; UPS,
HPAC, GSM shelters, batteries… Also working as agent for “Emerson”, “Huawei”, “Green
life” and others”.
Main duties :
- Study tenders and prepare technical and financial offer.
- Maximize our scope by subcontracting suppliers from local market.
- Maintain updated data base for local suppliers and subcontractors.
- Participate in project preparation and pretender meetings.
- Reporting to department
“The company is working as a feeding manufacturer for automotive industry, supplying
different types of foam, seat cover, floor mates and other products. We were supplying our
products to “Nissan”, “Bavarian Auto”, “Lada Egypt”, and others”.
Main duties :
- Cooperate with clients to maintain our process within their specifications.
- Increase the efficiency of our production lines to decrease time, cost, and space.
- Maintenance for our production lines as well as clients’ equipment and tools.
- Control and assure quality aspects for factory (labor, machines, procedures, …)
- Conduct audits on our labor and machines with our clients.
- Arrange and attend car shows to market our products.
- Arrange with our customers for review of their quality system and specifications.
- Applying lean principals to our production factory to decrease waste.
- Reporting to company
“The company owns marble and granite quarries as well as manufacturer and contractor. The
scope is extended from exporting raw marble up to installation in Egypt as well as abroad. It
has rigid reference in Egypt and abroad also”.
Main duties :
- Applying SOPs and creating related paper forms.
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- Documenting and achieving our work flow for statistical study and easy retrieval.
- Insure order delivery on time to customers outside Egypt through follow up with our
factory, inland transportation agent, shipping line, and customs.
- Arrange and attend for the major 6 marble and granite fairs around the world to
promote our products.
- Responsible for the claims of damaged products received by customer and the
compensation from the insurance company.
- Reporting to
“The company is an affiliate of an Italian group, working in Egypt as
“The company is working as
(middle delta zone)
“The company is a government owned entity, and is working as turnkey
Responsible for maintenance of asphalts preparation system (ex: asphalt mixer, hopper
system, burner system) as well as paving equipment (ex: pavers, rollers, loaders,
graders, millers, generators …).
- Monitoring our store for stock from oils, fuels, and spares.
- Responsible for safe mobilization of equipment from site to location.
- Prepare monthly reports for fuels, spares, and oil consumption to the head quarter.
- Reporting to site
Follow up on company orders to international suppliers or their agents.
- Collect sites needs for spares parts and send RFQ to suppliers.
- Inspect imported equipment and spares to write validity report.
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- Follow up on strategic stock of oils, fuels, spares and materials.
- Reporting to technical follow up
Masters of mechanical engineering
mechanical engineering
courses: Certified Six Sigma Black Belt American Supplier Institute, Cairo, Egypt