Strategic Partnership Executive
Jumla Club
مجموع سنوات الخبرة :9 years, 1 أشهر
- Develop and execute partnership strategies to drive revenue growth and increase market share.
- Establish and maintain strong relationships with key partners and stakeholders.
- Negotiate and close deals with new partners, including food suppliers.
- Analyze partnership performance metrics and adjust strategies as needed.
- Collaborate cross-functionally with sales, marketing, and product teams to ensure successful partnerships.
- Holding Quarterly Business reviews :
1- Analyzing supplier sales pattern ( QTY/GMV) to Identify growth or decrease
2- Supplier WOB
3- Supplier logistics & operational performance
- Handling day to day cases on supplier account
(Financial / operational / logistical)
- contractual renewals
- Managed order management processes between food suppliers and restaurants, ensuring timely and accurate delivery.
- Handled cash and credit vendors, ensuring timely and accurate payment.
- Deal with restaurant requests and managed SLA and satisfaction rates to ensure a positive customer experience.
- Managed relationships with food suppliers and restaurants, cultivating strong partnerships and resolving conflicts to maintain high satisfaction rates.
- Negotiated contract. terms with food suppliers.
- Handling delay content managing process.
- Handle new order calls, follow up and complain calls.
- Support the complaint handling team
- Manage a team of 20 agents in behalf of the supervisor.
- Organize the team meeting, trainings and outings.
- Train the team for the new promotions and products.
- Support the quality assurance team and train the failed agents.
- Stick to the company target regarding to the sales, quality and customer satisfaction.
- Made a presentation of a project to improve the company applications which was totally accepted from the call center manager.
i have studied visual basic , Acounting, and Marketing