Customer Service Officer/Executive – Back office
Emaratech
Total years of experience :20 years, 1 Months
• Worked in a number of high profile projects including Emirates ID project, Noqodi payment gateway, and the UAE vision project
• I provide online Application Support representatives support business applications (held by end-users) throughout their functional lifetime, thus ensuring that they continue to function optimally, for the benefit of both user and distributor company.
Representatives combine advanced technical expertise with superior communication skills and customer-service ethics.
• Maintain excellent relationships with internal and external contacts at all levels.
• Back office auditing of Chanel partners registration in a variety of online systems.
• Onsite visit for monitoring typing centers work flow all around UAE.
• Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values.
• Follow internal workflow procedures & Deliver to internal Service Level Agreement timelines.
• Trainer online application for HR Fly Dubai staff. Description about visa online application system (eDNRD) & (eform) system at the Head Quarter Office.
• Prepare User Manuals for all modules in UAE vision projects, TC eform & Visa online application (eDNRD).
• Escalate any potential problems and feedback from customers to the management team using appropriate methods.
• Analyze application and system log files to determine the cause of issue.
• Recorded all technical issues (incidents, problems, change requests & bugs…..etc.) on HP Service Desk system.
• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Determine clients’ needs and financials abilities to propose solutions that suit them .
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
• Perform comparative market analysis to estimate properties’ value.
• Display and market real property to possible buyers.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc).
• Maintain and update listings of available properties.
• Develop networks and cooperate with attorneys, mortgage lenders and contractors.
• Promote sales through advertisements, open houses and listing services.
• Remain knowledgeable about real estate markets and best practices.
Managed procurement and receipt of local / imported equipment for both internal and external suppliers in order to achieve delivery to Specification/timetable within the relevant financial
Parameters of the contract in question.
Responsible for raising the purchase order to the suppliers (Local or foreign). Communicated
With suppliers to check & clear up any discrepancies on a daily basis.
Authorized requests to transfer the supplier's invoices value.
Prepared Payment vouchers covering customer's duty.
Followed the forwarder customs.
Reported to the financial controller weekly of the status orders for all the Projects, in addition to some of the IT work that could be useful in improving reporting sheet plans.