هيثم شمس

Working at Al-Khaleej Computers & Electronic Systems as Health care information management system specialist, Analyzed key metrics to measure product effectiveness.
Identified product problems and strengths and collected data on the customer experience.
Gathered and analyzed market information and used findings to define product strategy.
Drafted user stories, use cases and functional specifications to support product development.
Led a cross-functional team of engineers, to develop features and fix product defects.
Led the design and development of software upgrades and the deployment of new services and products, Managed more than 50 persons local IT team, in over than 26 Ministry of health Hospitals around KSA, allocating resources to ongoing projects and enforcing deadlines.
Responsible for Gap-fit analysis for all modules related to (pharmaceutical management system).
Liaise with key users to understand the work flow and requirements are required to be addressed by the MEDICAPLUS application.
Conduct the key users and all users individual and group training, and demonstrations and on job training (OJT).
Support the users after implementing the application. And reevaluate the performance.
Solving the problems which need implementation solutions using the available technology.
Handling many tasks and manages the time to reach the customer and our goals.
Manage the time and assets following the plan of the GO-Live.
Responsible for integration between MedicaPlus application and automated drug dispensing and packaging systems.

Teaching Windows XP, Microsoft Office XP, HTML, Internet, C++, Macromedia Flash.

Teaching MS-Visual Basic 6.0, HTML, Internet, Microsoft Office 2000, and Windows.

Learning Programming courses (OS-HTML-C Programming-JAVA- EJB-Internet and Network Fundamentals- JavaScript- ASP- Windows2000- OOP- Database, Perl, CGI, WebSphere Application Developer, XML) for the CIW Certificate candidates.