Technical support specialist
Gulf petroleum services company. GPSCO
Total years of experience :23 years, 8 Months
Technical support
1)Reading and analysis the tenders
2)Calculate the budget and pricing the tenders
3)Improve the services and keep it always running
4)Develops the operations to the standers
5)Create, improve, and change IT requests.
6)Planning and improvement the IT systems
7)Handling datacenter operations, incidents, problems, changes
8)Working as a focal point of communication with customers
9)Monitor the operations and manage the KPIs
10)Handling customer complaints and ensure customer satisfaction
11)Handling and resolving the customers escalations
12)Manage people, resources and keep balanced
13) Design, apply and follow the best practices of it service management
14)Follow up quality and customer satisfy
1) Building Basic Site Survey
2) Manage Network Department in Khobar Branch
3) Provide Help Desk Services
4) Follow up and Coordinate with Customers
5) Coordinate between company and customers
6) Follow up projects and keep it running smoothly
7) Helpdesk supervisor
1)Basic configuration for Cisco devices.
2)Configuring switches with necessary protocols (VTP, VLAN, STP, ISL)
3)Tracing traffic with packet analyzer tool.
4)Backing Up and Restoring Cisco IOS Software and Configurations.
5)Password Recovery Procedures and the Configuration Register.
6)Basic troubleshooting for network problems
7)Managing and monitoring network remotely.
8)Configure and support Outlook 2003 .2007
9) Building and managing Active Directory users and computers including users account, computers account, privilege for each account.
10)Technical support engineer for 600 clients Desktops.
11)Installing, configuring and administrating Microsoft windows XP professional
12)Installing Enterprise Anti virus Programs (MacAfee Protection Pilot).
13)Installing, configuring and supporting required programs needed to manage and control Network.
14)Installing IBM Implementations (AS/400, Archiving, Content manager)
15)Troubleshooting wiring & wireless LAN connection problems
1) Working as support engineer for PCs, Network Printers, Network Faxes, Network Copy machines
2) Troubleshooting for Network Contracts.
1) Manage The Maintenance Department.
2) Manage and Writing Maintenance Contracts.
Cisco Certified Network Association CCNA
CCNA Course
Diploma of Technology Development
