Director of Operations
The Chateau Spa & Organic Wellness Resort
Total years of experience :13 years, 1 Months
- Hire and train all Front Office Staff according to the policies and procedures of The Chateau Spa &
Organic Wellness Resort.
- Created and introduced supplemental training material to the employee of Chateau! Training program.
- Responded to all Guest comments and complains immediately, insure the excellent guests satisfaction
For all the guests concerns and/or complains based on Excellence philosophy.
- Through training and working with the Front Desk staff, I was able to increase the hotels Service
Performance Index.
- Work closely with the sales department making sure that all Local Negotiated rates and groups were
Kept up to date and that all reservations associated with them were input correctly.
- Worked closely with all other department heads and departments to be sure that the comfort and
Satisfaction of our guests exceeded their expectations at every turn.
- Expertise in managing Hotel operations with focus on top-line performance through strategies &
Distribution management in compliance with corporate and international audit standards.
- Comprehensive experience in creating service standards, operational policies and guidelines for
Maintaining quality standards with clear understanding.
Zover Travel and Tourism tour operates in Saudi Arabia and is the leader in the travel industry both cultural and religious that has been working around the world.
Experience in the tourism sector through the Marketing of tourism products offered by international tour operators makes our agency a real reference point for those who want the guarantee of a relaxing vacation without surprises.
The agency is also involved in the activity of incoming, that means the reception of foreign tourists and everything related to their stay, travel insurance, business travel, trips to disclose (incentives and study trips) and provides the ticketing service for special events.
From June 2009 Establishment Titanic Beach Spa & Aqua Park To Present City Hurghada
Position Assistant Front Office Manger Country Egypt
Web www.Titanicgroup.com
Additional Information
• Five Stars Resort (608 rooms & suite)
• Maximization of room sale & revenue for the hotel
• Supervisor day to day operation insure in standard are maintained
• Review, maintain & amend system & procedures within Front Office
• Insure a consistently high standard of presentation is maintained for both Department & Personnel
• Insure training plans & records are carried out according to the pre-set palns.
From March 2008 Establishment Citadel Azur Resort To May, 2009 City Hurghada
Position Junior Assistant Front Office Country Egypt
Web www.azuregypt.com
Additional Information
• Five Stars Deluxe Resort (514 rooms &suite)
• Opening Team, Participate in all pre-opening rooms setup.
• Participate in all pre-opening resort setup operation.
• Five Stars Resort (713 rooms, suite s& villa).
• Owner self management Resort.
• Opening Team, Participate in all pre-opening rooms setup.
• Hotel name changed as of November 01st, 07 to (Serenity Makadi Heights), Hotel Management remain the same
• Replacing Night Manager
From September 2004 Establishment Iberotel Makadi Oasis & Family Resort To September 2006 City Hurghada
Position Front Office Receptionist Country Egypt
Web www.iberotel-eg.com
Additional Information
Additional Information \[Size of operation, job responsibilities\]: • Four Stars hotel (524 rooms)
• Manage the day-to-day and long term operations of the Front Office department. Responsible for budgeting, forecasting, and financial planning of the department. Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction
• To achieve and maintain a high standard of operation and performance of Front Office staff within the Front Office department in relation to; The company, The guest & Performance.
• Conduct daily department briefings and monthly communication staff meetings
• Implement & carry out monthly training program for the staff due to the hotel policy & standards
(prof. college universities OR POLYTECHNICS) Bachelor degree from faculty of Commerce - Accounting Department - May 2003