IT Helpdesk in Kuwait University
AIMS Compony
Total years of experience :13 years, 5 Months
Respond to help desk tickets and provide technical support to internal users.
Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
Install, configure, and maintain software applications.
Set up and maintain user accounts, including password resets and permissions.
Assist with network troubleshooting and connectivity issues.
Collaborate with IT team members to resolve complex technical problems.
Helpdesk Engineer in secondary school . Project with Ministry of Education for DELL Windows Tablets.
Troubleshoot hardware and software issues, including desktops, laptops, printers, tablets.more than 700 Tablet.
Install, configure, and maintain software applications, operating systems.
Set up and maintain user accounts, including password resets and permissions.
Assist with network troubleshooting and connectivity issues.
Collaborate with IT team members to resolve complex technical problems.
1. Work in El Shamel ERP Application (HR, Gl, Assets, Invent, POS, etc.)
2. Solve Customers problems.
3. Work as system analyst and get the new business from the customer.
4. Implement new systems (Contractors, installment, timeshare).
5. Work as implementer for the system.
6. Solve customer problems in company and outside
7. Work with PowerBuilder (11.5)
8. Use database Sybase and Microsoft SQL server
Teaching university students computer courses like ICDL, Photoshop.
University teaching staff ICTP course(Information Technology, Typing, Word, Excel, Power point, Access, Internet, Maintenance)
4. Teaching faculty members Advanced course of ( Word, Power Point, Access, Excel)
Bcs of computer science and information system
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