Senior Fraud Analyst
Groupon Shared Services
Total years of experience :3 years, 8 Months
Reviewed and analyzed customer accounts and transactions to detect and prevent fraudulent activities.
Utilized advanced fraud detection tools and techniques, such as Zendesk and Salesforce, to monitor transactions and identify potential fraudulent activities.
Implemented fraud prevention protocols and procedures to safeguard against various forms of fraud, including account takeover, identity theft, and payment fraud.
Conducted thorough investigations into suspicious transactions, utilizing data analysis and pattern recognition to uncover fraudulent behavior.
Collaborated with cross-functional teams including risk management, customer support, and finance to develop and implement fraud prevention strategies.
Learned and adapted quickly to new technology and software applications, such as Zendesk and Salesforce.
Developed and maintained fraud detection rules and parameters to enhance the effectiveness of fraud prevention systems.
Analyzed large datasets to identify trends and patterns indicative of fraudulent behavior, leading to a significant reduction in fraudulent transactions.
Worked closely with law enforcement agencies and financial institutions to investigate and resolve cases of fraud.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Developed strong communication and organizational skills through effective teamwork and problem-solving in fast-paced environments.
Utilized critical thinking to break down problems, evaluate solutions, and make decisions.