حكيم أحمد, Senior Associate ‘CX”

حكيم أحمد

Senior Associate ‘CX”

Qatar Airways

البلد
قطر
التعليم
بكالوريوس, Business Management
الخبرات
5 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 3 أشهر

Senior Associate ‘CX” في Qatar Airways
  • قطر - الدوحة
  • نوفمبر 2022 إلى ديسمبر 2022

• Assists Team - Administration with project plans, and other related documents preparation with involved Projects
• Integrates with all functions within Event Transport; Coordinates achievement of relevant tasks within agreed deadlines (i.e., risks and issues monitoring, progress reports etc.);
• Performs a variety of data managing and reporting; Transport schedules, and delivery times • Coordinates with key stakeholders to obtain appropriate agreements and approvals in close cooperation with involved Projects;
• Coordinates the production of transport publications (i.e., training materials, drivers’ handbooks etc.);
• Liaises effectively with the relevant functions for all administrative aspects related to Event Transport workforce (accreditations, uniforms etc.) • Prepares correspondence, reports and giving briefings regarding event transport project and across planning activities;
• Stays abreast of transportation industry changes and requirements, policies, procedures and State of Qatar legislation

Assistant Manager - Operations & Marketing في Casons Pvt,Ltd
  • سريلانكا - كولومبوا 8
  • مايو 2019 إلى فبراير 2022

• Developing, designing and manage digital marketing campaigns to promote our services
and target potential markets.
• Monitoring and Analyze consumer behavior and adjust product positioning to executing
Digital marketing campaigns via email, social media and Google workspace ‘G-Suit
Applications” (Google AdWords + Meta)
• Utilize various techniques such as SEM, SEO PPC, Email Marketing, Social Media Marketing,
and Content Marketing to increase brand visibility and attract quality leads
• Utilize data-driven insights and conduct thorough market research to inform decisionmaking and develop effective marketing strategies.
• Collaborate closely with sales teams to align marketing strategies with sales activities for
maximum impact.
• Coordinate with external agencies and partners to execute marketing initiatives and
leverage their expertise.
• Manage the performance of our distribution network, including sales targets, vehicle fleet
costs, and sales representative evaluation.
• Also responsible for business development e.g.: implementing automation and Ecommerce systems

* Web Development Projects - Digital Markeing, SEO, API integration

* Software solution full cycle implementation
• Handling insurance and claims management of the motor fleet liaising with insurance
Companies.

ASSISTANT ERP 'SAP في T&FG
  • سريلانكا - كولومبوا 8
  • أبريل 2018 إلى فبراير 2019

Overview: The Timex and Fergasam Group (T & FG) is a forerunner in apparel ERP- manufacturing in Sri Lanka, producing high fashion garments to the leading markets in the EU and USA. T & FG currently owns nineteen state of the art manufacturing facilities that meet all major certifications including Worldwide Responsible Apparel Production (WRAP)

• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
• Analyzing and Updating Critical path and identifies the sequence of crucial and interdependent steps that comprise a work plan from start to finish
• Responsible for PID Package Release and Risk Analysis of Styles at Development Stage
• Effective SAP System Updates and Troubleshooting to Meet On time delivery

EXECUTIVE (inbound & Outbound) في CASONS TRAVELS
  • سريلانكا - كولومبوا 3
  • ديسمبر 2016 إلى مارس 2018

Overview: Casons travels is the Subsidiary of Casons rent a car which is rated as one of the leading car rental company in Sri Lanka with the most unique and most efficient services in Travel and Tourism.

• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.

الخلفية التعليمية

بكالوريوس, Business Management
  • في University College Dublin
  • يناير 2019

Modules, Financial & Management Accounting Project Management Management of Information Systems Managing Change International Business HRM: Strategy & Policy Business Policy Management of Organisations International Marketing Management Electronic Commerce Management Research Project Operations Management

دبلوم عالي, Business Management
  • في NIBM-National Institute of Business Management, Sri Lank
  • يناير 2016

Modules Financial Management Environmental Management Marketing Management Legal Environment Human Resource Management Project management English for Academic & Management Studies Operations & Logistics Management Productivity & Quality Management Strategic Management

دبلوم عالي, Islamic Banking
  • في FGA-First Global Academy
  • يناير 2014

- IB & F System - IB & F Introduction - SSB - IB Vs Conventional Banking - Regulator Framework - Key Principles - Commercial Ethics - Interest Bearing to Profit & Loss Sharing - IF Infrastructure Institutions -The Islamic Law of contracts - Islamic RB Products (Mudharaba, Musharaka, Ijarah, Salam, Istisna - Islamic MF & SMEs - Islamic Commercial & Corporate Banking - Corporate Finance – Hybrid Products - Trade Finance (LCs, LGs) - Investment Banking - Asset & WM - Awqaf from WM perspective - Funds –Equity, Real Estate, Ijara - Stocks selection process /mechanism - Conventional vs Islamic Capital Market - LIBOR vs IIBR – pricing mechanism - Takaful - Conventional vs Takaful - Different models of Takaful and Surplus distribution of Takaful - Takaful industry issues, challengers and future trends Conventional Banking and Finance System - Overview of B & F System - Role in the economy - Financial Market & Intermediaries - Regulations and supervision - Relationship ( conventional & IB)

Specialties & Skills

Analytics
Analysis
Social Media
Google Adwords
IT Management
CUSTOMER RELATIONS
INSURANCE
RESEARCH
TRANSPORTATION
BUDGETING
COACHING
CUSTOMER SERVICE

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

Social Media Marketing: Strategy and Optimization (الشهادة)
Google Ads Search Certification (الشهادة)
ITIL® Foundation 4 First Look (الشهادة)
Fundamentals of Digital marketing (الشهادة)