حكيمالدين جان

• Designed and deployed robust VoIP and telephony systems, enhancing communication efficiency across organizations.
• Configured and maintained SIP trunks, gateways, and session border controllers (SBCs) to ensure seamless connectivity.
• Troubleshot call quality issues, reducing latency and jitter, which improved overall user experience.
• Managed call routing and dial plans, optimizing communication flow and reducing costs.
• Integrated voice systems with unified communications tools like Teams and Zoom, fostering collaboration.
• Monitored system performance and implemented upgrades, ensuring security and reliability of telephony infrastructure.
• Developed documentation and training materials to facilitate knowledge transfer and support for IT teams.

Installation and configuration of Windows 2003/2008/2012 Server
Managing and Administering User Accounts, Assigning group policies for computers and users.
Sharing folders and assigning Permissions to those shares, assigning and managing disk quotas
Setting up and sharing the network printer, planning and scheduling backups
Antivirus installation on servers and nodes. Also includes updating and installing patches on servers
Implementing, Managing and Troubleshooting hardware devices and drivers, installing service pack and updating drivers.

• Proficient in troubleshooting networks and PCs, ensuring minimal downtime and optimal performance.
• Skilled in designing and implementing IT network structures to enhance connectivity and efficiency.
• Experienced in configuring routers and managing WAN/LAN settings to support diverse organizational needs.
• Competent in configuring MS Outlook for seamless communication and collaboration among team members.
• Responsible for data backup processes, safeguarding critical information and ensuring business continuity.
• Knowledgeable in network cabling, facilitating reliable connections and infrastructure support.
• Diligent in maintaining inventory of IT assets, streamlining resource management and procurement.

• Provided exceptional technical support to clients, ensuring timely resolution of IT issues.
• Diagnosed and troubleshot hardware and software problems, enhancing system performance.
• Collaborated with cross-functional teams to implement IT solutions, improving operational efficiency.
• Assisted in the maintenance and administration of network systems, ensuring optimal connectivity.
• Developed user documentation and training materials, empowering users to utilize technology effectively.
• Monitored and reported on system performance metrics, contributing to proactive IT management.
• Fostered strong relationships with clients, enhancing customer satisfaction and retention.