Marketing Manager
Ink advertising
مجموع سنوات الخبرة :12 years, 5 أشهر
• Providing Service & Performing financial transactions.
• Identification of potential customer opportunities to deepen customer relationship (X-sales)
• Proactive sales across all product groups: Assets & Liabilities
• Handling Customer Queries & Service issues in an effective and timely manner
• Capture and report customer feedback towards continual product development
• Jan - Mar 2010: Worked on a critical project based on ‘Cohen Brown - Sales & Service Techniques’ to improve “Call Center Sales & Service Quality” Prepared comprehensive ‘Role-play & Exercise’ based presentations on various key topics aimed at enhancing staff experience and improving overall Service Quality resulting in improved Customer Satisfaction. The project results have been appreciated at Management level and all techniques and exercises have been implemented across all front end channels.