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Hala Eltoukhy, Sales and Customer Service Officer

Hala Eltoukhy

Sales and Customer Service Officer·Learning Ship Engineering Company (Engineering Courses & Consulting)

Egypt

Diploma, الادارة والسكرتارية

Work experience

Total years of experience: 6 years, 5 months

Sales and Customer Service Officer

November 2024 - Present

Learning Ship Engineering Company (Engineering Courses & Consulting)

Cairo, Egypt Remote

November 2024 - Present

• Managed the full sales cycle for specialized engineering
courses and training programs, targeting institutions and
individual engineers.
• Served as the primary point of contact for clients,
resolving complex inquiries and ensuring customer
satisfaction with training and consulting services.
• Contributed to the development of new sales strategies
based on market feedback and customer needs.

Company industry:
Training & Education Center
Job role:
Customer Service and Call Center

Online Customer Service

January 2022 - May 2026

Castle Castle Educational Platform in Kuwait

Al Ahmadi, Kuwait Remote

January 2022 - May 2026

• Provided high-quality online customer support and service,
addressing inquiries and resolving issues efficiently for
clients in Kuwait.
• Ensured client satisfaction and retention through clear and
effective digital communication channels.

Company industry:
Primary, Prep, & Secondary School
Job role:
Sales

Business Manager

January 2023 - May 2023

Dr. Hassan Ali

Cairo, Egypt Remote

January 2023 - May 2023

• Managed the professional and administrative affairs of the
media office, ensuring efficient workflow and scheduling
for the writer. Handled organizational tasks, communications, and
logistical planning to support the writers projects and
public appearances.

Company industry:
Printing
Job role:
Marketing and PR

Manager

January 2020 - January 2022

International Nursery

Cairo, Egypt

January 2020 - January 2022

• Oversaw resource allocation and maintained high
standards of service delivery within the educational
framework.

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Public Relations Manager

January 2020 - January 2021

Al-Toukhi Printing Company

Cairo, Egypt

January 2020 - January 2021

Established and maintained strong, positive relations with
external institutions and corporate clients, significantly
enhancing the companys public image.

Company industry:
Training & Education Center

Education

Institute of Management and Secretarial

January 1999

January 1999

Diploma, الادارة والسكرتارية

Egypt

GPA (rating): Very good

GPA (rating): Very good

Skills

COMPUTER LITERACY
Expert
COMPUTER LITERACY
Expert
COMPUTER DATA STORAGE
Expert
COMPUTER DATA STORAGE
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MOTIVATIONAL SKILLS
Expert
MOTIVATIONAL SKILLS
Expert
OPERATIONAL EFFICIENCY
Expert
OPERATIONAL EFFICIENCY
Expert
ORGANIZATIONAL COMMUNICATIONS
Expert
ORGANIZATIONAL COMMUNICATIONS
Expert
ORGANIZATIONAL DEVELOPMENT
Expert
ORGANIZATIONAL DEVELOPMENT
Expert
PUBLIC RELATIONS
Expert
PUBLIC RELATIONS
Expert
SALES
Expert
SALES
Expert
Customer Care
Expert
Customer Care
Expert
Customer Support
Expert
Customer Support
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert

Training and Certifications

Certifications
Certificate of Determining the Skill Level (with Distinction)
Licensed Executive Director: Obtained a license to practice training (Executive Director)

Hobbies and interests

Reading, Communication, Training