هلا ملحس

Implementing standards and procedures related to vetting partners and opportunities, and for the monitoring, evaluation and reporting related to volunteering experiences in order to guarantee the quality. • Regularly conducting site visits, spot checks and collecting feedback information from partners and volunteers. • Cooperating with other departments in activities designed to guarantee securing precise information as well as ensure overall alignment. • Establishing operational procedures to / and guarantee compliance with the requirements. • Gathering and analyzing the data and delivering concise reports. • Assessing and evaluating objectives, practices, and procedures associated with a large-scale volunteering and outreach programs. • Establishing annual program strategy and objectives and ensure completion and implementation. • Coordinating with various different Non-Profit organizations and UN agencies on designing and executing volunteering activities in refugee camps. • Receiving and handling complaints and feedback to guarantee the quality. • Ensuring alignment and monitoring the programs set budget and expenses. • Monitoring and evaluating the Youth Led Initiative’s fund in connection with the volunteer work proposals and its execution process. • Member of several committees; procurement committee, Youth Led Initiative fund. • Designing an incentive point system to promote volunteering. • Conducting case studies that are associated with the trend analysis and satisfaction report to forecast requirements and develop more efficient programs.

Developed and updated a 5-year strategic plan for programs in Jordan.
• Scheduled and organized missions within Jordan (fact find, patient recruitment, NGO and CBO (Community-
Based Organization) partnerships, hospital relation building, mission execution).
• Recruited and constructed competent medical and non-medical voluntary teams.
• Founded and preserved relationships and networks with national and international partners.

Held accountable for all of the purchasing and logistics associated with Operation Smile programs.
• Coordinated medical missions and other programs.
• Established and scheduled a mission budget and made fiscal decisions while guaranteed the safety of patients
and volunteers.
• Administered and maintained on file the involvement of medical volunteers in missions outside Jordan, assisted
with logistics (flights/visas/paperwork) and drafted itineraries.
• Responsible for Managing patient recruitment, public awareness campaigns, and guaranteed up to date patient
data in preparation for medical missions.
• Handled media campaigns and communications.
• Provided reports on programs and provided feedback to our sponsors and volunteers.

Provided administrative and office support activities for the project.
• Supervised financial administration.
• Maintained Inventory according to GIZ Rules and Regulations utilizing the related GIZ software system.
• Processed procurement of goods and services.
• Supported in following up on the project’s contracts and procurement requests for payments by assuring an
effective communication with the GIZ country office administration.
• Coordinated with different local and international government entities in Jordan, in particular The Central Bank of
Jordan.
• Coordinated with different Non-Profit organizations and UN agencies and the development partners in developing
campaigns in different governorates in Jordan.
• Contacted GIZ’s head office to plan programs with local entities and developed logistics and travel itineraries for
experts from HQ.