Hala Mhaidly

Deploy and configure Aspire business tools
• Tailor configurations and tuning based on company requirements
• Set up company integrations (e.g. single-sign on, network connections, application systems via APIs), working with internal and external IT teams
• Communicate with clients to make configuration changes, troubleshoot connections, and provide a high level of customer service with everything we do
• Perform customer system upgrades, including planning, execution, validation and communication
• Support and assist other departments in the organization (e.g. Customer Service, Network Operations, Development)
• Follow the deployment implementation and upgrade processes, be an advocate for continuous improvement of both the product, the process and of yourself
• Reports project status, risks, metrics to various stakeholders, ensure all project activities are completed according to integration plan and timeline
• Work collaboratively within the team to prioritize work, share knowledge, have each other’s back

 Collecting and managing data
 Entering collected data into systems
 Following-up with the users to enhance the work-process
 Supporting the implementation of any requested software’s prepared by external sources
 Cooperating with planning and time managing the external system with outsourcing employee and staff
 Managing all the staff requirements that are related to the software,
 Responsible of Workflow of software’s,
 Attending trainings about software’s implementation
 Cooperating with the preparation of the trainings for the staff, to ensure that staff have been trained properly

 Scanning Office Financial Documents on a Monthly Basis and Other Office Work as per instructions,
 Maintaining Inventory of Office Equipment and Supplies,
 Arranging for the Repair and Maintenance of Office Equipment,
 Preparing payment of Invoices to Vendors/Suppliers on time and communicating about any Payments,
 Following-up with Services and Maintenance providers for the office,
 Filing properly all financial and office documents in soft and hard copies (rent, services, partner's contracts, copies of vouchers, tender documents ... )
 Contacting shortlisted candidates for interviews and tests,
 Assisting in organizing training logistics such as hotel and flight bookings,
 Receiving/forwarding/filing correspondence, replying to mails and letters, per instructions,
 Preparing minutes of Finance & Programs Meetings,
 Updating Work plans and administering calendar based on outcomes of meetings,
 Assisting with creating and uploading files to new GDrive Program files,
 Creating Newsletter in MailChimp,
 Preparing presentations about program activities as requested

- Maintaining Company's IT network, servers and security system
- Updating Documentations, Procedures and Configurations
- Responding to customers’ needs
- Supporting with the Implementations of Software Planning and Designing websites
- Managing with Senior Staff about the industry and innovations that recommends relevant upgrades
- Responsible of Workflow and its Improvement
- Updating Departments with all Information and development that takes place
- Decision maker for project management
- Preparing and production of reports to managers

Preparation and production of reports for students.
Participated in career fairs and information sessions to promote LAU
Managed IT contractors regarding database enhancements and upgrades.
Maintaining statistics and records, developing electronic surveys of applicants.
Handling enrollment inquiries and electronic requests in a friendly and professional way.
Administration of data collection, data entry, and other admin activities