Haleemah alrawi

•Employers employees relationship in chennai port

KEY CONTRIBUTION

•Manage client queries, escalations and providing resolution in a timely manner.
•Ensure the process changes are communicated and implemented adequately. Also, ensures team members are trained on new products & changes on a timely basis. Responsibility for periodical revision of SOPs.
•Ensure business continuity process (BCP) including cross-trainings and completion of assessment on timely basis, also creating reliable backups for critical process.
•Identified the risk areas and implemented appropriate controls to mitigate risk.
•Taking quality initiatives and help the team to understand the quality tools and process improvement. Build a culture of continuous improvement by encouraging idea.
•Ensure even distribution of work in the team and utilization of the team members appropriately.
•Resolving Exceptions & handling payment queries received through calls in Helpdesk.
CAREER ACHIEVEMENTS




•Received several appreciation e-mails from vendor for Quick delivery.

•Achieved star of the month award (January) within 4months from the date of joining.

•Achieved star of the quarter for the period