customer service team leader
Qatar airways
Total years of experience :13 years, 10 Months
Checking first and busness class passenger and sales bank credit cards privilege emails communication with different languages vip customer service dealing with complains
Providing a warm welcome for customers
Understand menu content and keeping up to date with any menu changes
Making recommendations from the menu if requested
Answer guest queries in a polite and helpful manner
Clearing cutlery and dishes away from tables
Full product knowledge of all menu items and hotel facilities and services.
Check on customers asking if they are enjoying their meals and service.
Ensuring the food service area is left clean and tidy once all the guests have left. Relaying, preparing and setting tables for the next guests.
reception / resrvation/accueil/standart/annoces
Accueil/ la caisse/
jai pris mon bac en science expépérimental en 2006 à Safi,puis jai passé une anné à l'univercité polydiciplinaire Cadi Ayad à safi au filière les sciences de la vie , puis jai pris mon diplome en gestion hotelière en 2009 à essaouira . et jai passé mon premier stage au restaurant Elminzah à essaouira aux service de sale,bar,caisse aux mois juin juillet et aout en 2008, puis jais passé mon deusième stage à hotel Ibis Moussafir à essaouira aux controle, ressources humains, economat, service achat.