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تم إلغاء حظر المستخدم بنجاح
حمد القشيميط, Senior Internal System Specialist (Product Owner)

حمد القشيميط

Senior Internal System Specialist (Product Owner) ·General Authority for Small and Medium Enterprises “Monshaat”

المملكة العربية السعودية

بكالوريوس, Information Technology

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 7 أشهر

Senior Internal System Specialist (Product Owner)

سبتمبر 2019 - حتى الآن

General Authority for Small and Medium Enterprises “Monshaat”

الرياض، المملكة العربية السعودية

سبتمبر 2019 - حتى الآن

Key Roles & Responsibilities

Administrative Rresponsibilities
• Conducting studies on the internal systems, web servers and applications used in the authority and monitoring their performance to identify weaknesses.
• Preparation and submission the terms and condition of tenders for our internal system projects, and evaluating offers in order to award the project to one of the offers submitted by companies.
• Conduct interviews with candidates in different positions, and hire the most suitable employees for the authority vacancies in IT.
• Hire, train, motivate, and coach the ( QC - BAs - POs - JDPs ) teams.
• Evaluate the performance of service providers (Product owners - BAs - Developers - QC teams) and make recommendations to management regarding their replacement or renewal of work with them.
• Generating weekly and monthly reports and presenting information to upper-level managers or other parties


Operational Responsibilities

• Responsible to automate all the HR - Procurement functions on the ERP system ( Odoo) and employee’s mobile app ( OD - Recruitment - Payroll - Performance and rewards - HR Operations - Training - Attendance ) as per the policies and procedures, and based on Hey Group & Willis Towers Watson methodologies.
• Guiding the mobile development team to automate the HR functions for the mobile app of employees.
• Manages and leads workshops or sessions to gather information for functional and system requirements.
• Managing and lead the sprints planning (HR, Finance, and procurements) on JIRA and update PMO and other stakeholders for the project status in a weekly basis.
• Preparing user guides & workflow & prototypes for beneficiaries and answers to common questions for the projects.
• Closing all the related tickets in ITSM ( Incidents - Service Requests - Change requests) on a daily basis, and ensure that the SLAs are met.
• Conducting the necessary integrations between systems, applications and servers and conducting tests scenarios with QC team to ensure their efficient and effective operation.
• Supporting users of systems and applications in the authority by responding to their inquiries and sharing the knowledge associated with them.
• Implementing cybersecurity requirements including cybersecurity policies, procedures, processes, standards and guidelines for our ERP & Mobile Apps.
• Coordination with service providers to carry out maintenance on the internal systems of the authority and work to solve any problems that arise on them.


Achievements

• Developing (Payroll - OD - Performance and Rewards ) modules from scratch on Odoo system.
• Successfully implementing the project of the Careers Portal of the authority.
• Successfully developing and deploying mobile app new feature for the (Smart Attendance project) using ( NFC - Bluetooth - QR codes - Proximity cards ) and integrate the mobile app with ERP system.
• Automate more than 85% policies and procedures of HR functions on the mobile app of employees.
• Leading project installations of the IT equipment’s and systems of Riyadh front buildings (SMEs Support Center - Thakaa Center - Medina Support Center)
o Audio Systems - Smart Podium - Projectors - on wall Lighting Controller.
o Smart TVs, and it’s software of announcements.
o Attendance system (Access Controllers (AC) - Readers - Speed Gates).
o User experience system (ticketing - guiding system).
• Contributing on guiding vendors for hardware installations and systems on Biban Forum in Riyadh.
• Participating on the implementation of ITSM (IT Service Management).
• Recruit the technical support teams in different locations of the authority.

مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Specialist

يناير 2019 - سبتمبر 2019

Saudia Airlines Catering Company

الرياض، المملكة العربية السعودية

يناير 2019 - سبتمبر 2019

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support

يونيو 2013 - يوليو 2018

Qassim Cement

بريدة، المملكة العربية السعودية

يونيو 2013 - يوليو 2018

مجال الشركة:
التصنيع
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Specialist (COOP)

مايو 2017 - أغسطس 2017

Qassim Cement Company

بريدة، المملكة العربية السعودية

مايو 2017 - أغسطس 2017

Maintain and troubleshoot devices and systems, hardware, and software. Additionally, I helped users through a series of actions, either face to face, remotely, over the telephone, or via ticketing system to help set up systems or resolve issues. Also, I was responsible to document standards, problem resolutions, and procedures. Not only that, but also, I was assigned to explore all the functions of HR and automate recruitment and training workflow via JD-Edward system and integrate some functions with SharePoint.

مجال الشركة:
التصنيع
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Saudi Electronic Univercity

مايو 2018

مايو 2018

بكالوريوس، Information Technology

المملكة العربية السعودية

Central Michigan Univercity

ديسمبر 2011

ديسمبر 2011

دبلوم، English

الولايات المتحدة

Alrass Technical College

سبتمبر 2007

سبتمبر 2007

دبلوم، Technical Support

المملكة العربية السعودية

Skills

ERP Consultancy
Expert
ERP Consultancy
Expert
ERP Management
Expert
ERP Management
Expert
Apps
Expert
Apps
Expert
IT Project Management
Expert
IT Project Management
Expert
Software Product Management
Expert
Software Product Management
Expert
Logo Concept and Design
Expert
Logo Concept and Design
Expert
Application Testing and Behavior
Expert
Application Testing and Behavior
Expert
Adobe Suite (Photoshope – illustrator – Lightroom – Audition- Flash- InDesign - Deamweaver)
Expert
Adobe Suite (Photoshope – illustrator – Lightroom – Audition- Flash- InDesign - Deamweaver)
Expert
UI & UX Design
Expert
UI & UX Design
Expert
App & Website Ddesign
Expert
App & Website Ddesign
Expert
ERP Consultancy
Expert
ERP Consultancy
Expert
ERP Management
Expert
ERP Management
Expert
Apps
Expert
Apps
Expert
IT Project Management
Expert
IT Project Management
Expert
Software Product Management
Expert
Software Product Management
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس