حمد القشيميط

Key Roles & Responsibilities

Administrative Rresponsibilities
• Conducting studies on the internal systems, web servers and applications used in the authority and monitoring their performance to identify weaknesses.
• Preparation and submission the terms and condition of tenders for our internal system projects, and evaluating offers in order to award the project to one of the offers submitted by companies.
• Conduct interviews with candidates in different positions, and hire the most suitable employees for the authority vacancies in IT.
• Hire, train, motivate, and coach the ( QC - BAs - POs - JDPs ) teams.
• Evaluate the performance of service providers (Product owners - BAs - Developers - QC teams) and make recommendations to management regarding their replacement or renewal of work with them.
• Generating weekly and monthly reports and presenting information to upper-level managers or other parties


Operational Responsibilities

• Responsible to automate all the HR - Procurement functions on the ERP system ( Odoo) and employee’s mobile app ( OD - Recruitment - Payroll - Performance and rewards - HR Operations - Training - Attendance ) as per the policies and procedures, and based on Hey Group & Willis Towers Watson methodologies.
• Guiding the mobile development team to automate the HR functions for the mobile app of employees.
• Manages and leads workshops or sessions to gather information for functional and system requirements.
• Managing and lead the sprints planning (HR, Finance, and procurements) on JIRA and update PMO and other stakeholders for the project status in a weekly basis.
• Preparing user guides & workflow & prototypes for beneficiaries and answers to common questions for the projects.
• Closing all the related tickets in ITSM ( Incidents - Service Requests - Change requests) on a daily basis, and ensure that the SLAs are met.
• Conducting the necessary integrations between systems, applications and servers and conducting tests scenarios with QC team to ensure their efficient and effective operation.
• Supporting users of systems and applications in the authority by responding to their inquiries and sharing the knowledge associated with them.
• Implementing cybersecurity requirements including cybersecurity policies, procedures, processes, standards and guidelines for our ERP & Mobile Apps.
• Coordination with service providers to carry out maintenance on the internal systems of the authority and work to solve any problems that arise on them.


Achievements

• Developing (Payroll - OD - Performance and Rewards ) modules from scratch on Odoo system.
• Successfully implementing the project of the Careers Portal of the authority.
• Successfully developing and deploying mobile app new feature for the (Smart Attendance project) using ( NFC - Bluetooth - QR codes - Proximity cards ) and integrate the mobile app with ERP system.
• Automate more than 85% policies and procedures of HR functions on the mobile app of employees.
• Leading project installations of the IT equipment’s and systems of Riyadh front buildings (SMEs Support Center - Thakaa Center - Medina Support Center)
o Audio Systems - Smart Podium - Projectors - on wall Lighting Controller.
o Smart TVs, and it’s software of announcements.
o Attendance system (Access Controllers (AC) - Readers - Speed Gates).
o User experience system (ticketing - guiding system).
• Contributing on guiding vendors for hardware installations and systems on Biban Forum in Riyadh.
• Participating on the implementation of ITSM (IT Service Management).
• Recruit the technical support teams in different locations of the authority.

Maintain and troubleshoot devices and systems, hardware, and software. Additionally, I helped users through a series of actions, either face to face, remotely, over the telephone, or via ticketing system to help set up systems or resolve issues. Also, I was responsible to document standards, problem resolutions, and procedures. Not only that, but also, I was assigned to explore all the functions of HR and automate recruitment and training workflow via JD-Edward system and integrate some functions with SharePoint.