Sales Manager
Samaco
Total des années d'expérience :21 years, 5 Mois
As a Sales Manager, I undertook the following responsibilities: -
• Directed sales operations at the central region PORSCHE showroom, overseeing both new and pre-owned car sales performance and development. Managed and led the sales team, setting and achieving forecasted sales targets.
• Fostered client relationships by maintaining contact within the market area, ensuring high levels of client satisfaction, and promptly resolving escalated complaints.
• Secured revenue targets by restructuring sales teams, preparing appropriate budgets, and implementing strategic action plans.
• Developed strategic plans, both individually and as a team, to effectively identify sales leads and prospects.
• Collaborated with senior executives to establish and execute a sales goal for the region.
• Forecasted annual, quarterly, and monthly sales goals.
• Developed specific plans to ensure growth both long and short-term.
• Prepared and reviewed the annual budget for the area of responsibility.
• Analyzed regional market trends and discovered new growth opportunities.
• Addressed potential problems and suggested prompt solutions.
• Executed product training.
• Presented business reports.
• Responded to customer escalations.
• Enforced compliance with industry regulations.
• Forecasted product sales to deliver on KPIs.
• Achieved exceptional client satisfaction feedback and ratings.
Achievements: -
• Spearheaded the team to achieve an extraordinary 20 million SAR growth in sales in August 2022.
• Orchestrated a remarkable yearly growth in sales of approximately 33%, surpassing the target with an exceptional 72 million SAR achieved during the entire year of 2023, marking a historic accomplishment for the dealership within a single year.
• Elevated the customer welcoming process to VIP status, providing every customer with a VIP-level experience.
• Revamped the sales team structure to optimize sales operations.
• Overhauled the entire sales process, creating a well-established customer journey and experience by striking a balance between customer needs and sales consultant responsibilities, ensuring workload equilibrium and enhanced customer satisfaction.
• Instituted a proactive training program tailored to realistic requirements to empower the sales team with the necessary skills for development.
As a Sales Manager, I undertook the following responsibilities: -
• Oversaw all aspects of operations across the Kingdom and export markets, driving the performance and development of retail, wholesale, and export sales.
• Managed a dynamic sales team and established forecasted sales targets and goals.
• Maintained close and responsive relationships with clients within the market, ensuring their high satisfaction levels and promptly resolving escalated concerns.
• Crafted action plans for individuals and teams to efficiently identify and pursue sales leads and prospects.
• Conducted on-site customer visits, engaging them in discussions to understand their needs, satisfaction levels, and potential business opportunities.
• Accurately forecasted order amounts and revenue trends through system data analysis.
• Developed a new product sales strategy and generated leads through Big Data analytics.
Achievements: -
• Achieved a rapid doubling and more of monthly sales figures.
• Successfully raised sales by an impressive 218.75% while consistently maintaining high sales performance.
• Accomplished the annual target, yielding the highest sales profits during the third quarter of 2020.
• Nurtured professional communication and collaboration, fostering strong connections with high-level management, team members, and customers alike.
• Significantly increased production capacity from 41% to 96% in just a few months.
• Achieved a remarkable 136% in total sales for 2020, elevating the total sales from 42 million SAR to an impressive 72 million SAR.
As an Acting Regional Manager and Regional Sales Manager at Jamjoom Vehicles & Equipment Co., the authorized dealer for HINO Commercial Trucks, I undertook the following responsibilities: -
• Oversaw all regional operations, encompassing retail, government, fleet sales, parts, and service, focusing on performance enhancement and development.
• Led and guided the sales team, establishing forecasted sales targets and objectives.
• Cultivated strong relationships with clients in the market area, ensuring a high level of client satisfaction and resolving escalated issues promptly.
• Formulated strategic action plans for both individuals and the team to efficiently explore and pursue sales leads and prospects.
• Engaged in direct interactions with customers at their locations and offices to better understand their needs, satisfaction levels, and potential business opportunities.
Achievements: -
• Successfully achieved and exceeded sales targets, resulting in the highest sales profits.
• Maintained a high level of professional communication, fostering strong connections with senior management, team members, and customers alike.
As a Regional Sales Manager at Science Rules Trading Establishment, a government supplier I held the following responsibilities: -
• Drove the performance and development of sales within the Central Region, overseeing a comprehensive strategy for achieving optimal profitability.
• Managed the sales team and provided essential guidance and support, fostering a culture of excellence and ensuring their capacity to meet and exceed sales targets.
• Focused on establishing and nurturing direct relationships with key clients, with a particular emphasis on government universities.
Achievements: -
• Achieved record-high sales profits, demonstrating an exceptional ability to optimize revenue generation within the challenging government procurement sector.
• Revamped the team by carefully selecting and hiring highly qualified staff for both the sales and sales logistics departments. Furthermore, I designed and implemented training programs, offering valuable coaching and consistent monitoring to empower the team and enhance their performance.
• Pioneered the creation of a comprehensive customer database archive, a valuable resource accessible to all team members. This initiative not only streamlined operations but also improved customer relationship management and informed strategic decision-making.
As a Regional Retail Sales Manager, I undertook a comprehensive range of responsibilities, including: -
• Spearheading the performance and development of retail sales across the Central Region, managing operations at three showrooms. In this role, I devised and executed strategies to maximize revenue generation and profitability.
• Setting ambitious forecasted sales targets and objectives for the Retail Sales department within the Central Region, driving a culture of excellence and consistent goal achievement.
• Led and managed a dynamic sales team, providing the guidance and support required to ensure the team consistently met and exceeded performance targets, thereby optimizing profitability.
• Proactively addressing and resolving escalated customer complaints to ensure a high level of client satisfaction.
• Crafting strategic action plans for both individuals and teams, enhancing the efficiency and effectiveness of sales lead generation and prospecting.
• Cultivating enduring relationships with clients in the market area to sustain and augment high levels of client satisfaction and strengthen loyalty.
• Vigilantly recruiting and onboarding qualified staff for the sales and sales logistics teams, alongside designing and delivering essential training, coaching, and monitoring programs to elevate team performance.
Achievements: -
• Achieved and consistently exceeded sales targets, resulting in the highest recorded sales profits.
• Elevated team performance by recruiting and nurturing a highly qualified sales and sales logistics team. These efforts were further supported by targeted training, continuous coaching, and meticulous performance monitoring.
• Pioneered the development of a comprehensive customer database archive, a valuable resource accessible to all staff members. This initiative streamlined operations, improved customer relationship management, and informed strategic decision-making.
As a Retail Sales Manager, I held a diverse range of responsibilities, including: -
• Steering the performance and fostering the development of the retail sales team to optimize revenue generation and growth.
• Crafting strategic action plans for both individuals and teams, aimed at enhancing the efficiency of sales lead generation and prospecting.
• Conducting one-on-one reviews with every sales consultant to establish more effective communication, understand their training and development needs, and ensure their ongoing professional growth.
• Providing timely feedback to senior management regarding performance, contributing to an environment of continuous improvement.
• Diligently adhering to all company policies, procedures, and business ethics codes, and actively communicating and implementing these standards within the team.
• Leveraging a strategic approach to recruit, assess, and hire sales consultants based on criteria agreed upon by senior management, building a high-performing team.
• Delegating authority and responsibility while maintaining accountability and follow-up to ensure successful execution.
• Setting a notable example for sales consultants by embodying personal character, commitment, organizational and selling skills, and exemplary work habits.
• Conducting regular coaching and counseling sessions with sales consultants to boost motivation and enhance their selling skills.
Achievements: -
• Attained and consistently exceeded set targets, driving an impressive 34% increase in gross profit.
• Achieved the highest levels of customer satisfaction, establishing a strong reputation for excellent service and customer care.
As a Used Car Sales Manager, I assumed a diverse range of responsibilities, including: -
• Developing a comprehensive sales plan, and collaboratively discussing it with senior management to align strategic objectives.
• Collaborating with all relevant departments to foster the growth of used car sales, enhancing overall performance and profitability.
• Managing and coaching the sales staff to achieve higher levels of professionalism in sales and customer satisfaction.
• Orchestrating the establishment of an extensive customer database, a valuable asset for future engagement and growth.
• Identifying and coordinating potential sales promotions in collaboration with the marketing department.
• Conducting in-depth studies, market analysis, and benchmarking to gain insights into the local market dynamics.
• Proposing and executing effective sales strategies, techniques, and tools.
• Coordinating with the finance department to address any binding financial issues, ensuring a smooth operational flow.
• Overseeing the recruitment of all necessary positions, conducting regular performance evaluations, and setting short and long-term goals to enhance staff development.
• Collaborating cross-functionally with both internal and external stakeholders, including legal, supply, marketing, corporate finance, procurement, and distributors.
Achievements: -
• Achieved an impressive 35% increase in gross profit, transforming the sales unit count from 2, 800 to 3, 350 and elevating revenue from around 84 million SAR to approximately 100 million SAR.
• Spearheaded a transformative warehouse project, revolutionizing inventory and warehouse management from a conventional stock management system to a dynamic stockyard capable of accommodating more than 500 units, compared to the previous 350 units, by applying an innovative concept for central region control and management.
• Collaborated as a consultant in the purchase of new cars and provided innovative solutions for the service and parts department in conjunction with senior management.
• Facilitated trade-ins with various automotive dealers to efficiently manage old used stock.
• Successfully attracted new customers, earning their trust and loyalty.
• Rapidly resolved longstanding binding issues, improving operational efficiency.
• Skillfully organized auctions to serve large and export customers, optimizing sales and revenue.
• Attracted new suppliers for car tires, spare parts, accessories, and polishing companies.
• Implemented a new sales improvement strategy through the marketing department, further driving growth and customer engagement.
As a Fleet Sales Manager, I shouldered a range of pivotal responsibilities, including: -
• Collaborating with the sales team to facilitate deal closures, ensuring the achievement of monthly sales targets.
• Conducting personal visits to customers at their locations, fostering strong and lasting relationships.
• Formulating accurate sales forecasts for each month, contributing to proactive planning and goal achievement.
• Resolving customer concerns and escalated issues with efficiency and dedication.
• Establishing and nurturing robust client relationships that evolved, ensuring continuity and trust.
• Orchestrating the recruitment of essential positions, conducting regular performance evaluations, and shaping short and long-term objectives.
• Providing the sales team with essential training, coaching, and ongoing monitoring, fostering their professional growth and performance.
Achievements: -
• Successfully achieved monthly and quarterly sales targets, demonstrating a consistent ability to meet and exceed objectives.
• Attracted and hired new, highly qualified sales staff, enriching the team with valuable talent.
• Cultivated strong relationships with new sub-dealers, fostering trust and lasting partnerships.
• Pioneered the development of an innovative operating lease system, enhancing business operations and customer offerings.
• Continuously expanded the fleet customer base, adding new clients every month, contributing to overall growth and revenue.
As a Senior Retail Sales Consultant, I held a pivotal role with a comprehensive range of responsibilities, including:
• Collaborating closely with the Sales Manager to lead and empower the sales force, enhancing VOLVO and RENAULT passenger car sales volumes in both retail and fleet sales.
• Assuming responsibility for the oversight of stock delivery and distribution while adeptly addressing and resolving any issues related to the sales process.
• Maintaining the security and inventory levels of cars to ensure the prompt and efficient delivery of vehicles.
• Exercising rigorous supervision over the sales team, ensuring the meticulous implementation of company policies and procedures.
• Assisting the Sales Manager in crafting the sales plan, overseeing sales visits, and driving the achievement of the sales team's objectives.
• Managing high-profile clients like STC, SEC, and SABIC, contributing to long-lasting and fruitful relationships.
• Assuming the responsibility for retail sales in the main showroom, ensuring the immaculate presentation of all vehicles.
• Meticulously supervised the cleanliness and presentation of all cars and the entire showroom.
Achievements: -
• Orchestrated the organization of a showroom that earned recognition as the best VOLVO showroom in the Middle East, showcasing a commitment to excellence.
• Successfully achieved the monthly sales targets set by senior management, consistently meeting and exceeding performance objectives.
• Established and maintained strong and enduring relationships with numerous clients, a testament to trust and customer loyalty.
Marketing Diploma - commercial institutes .