حمد المسلم

As the previous role and experience listed below.

- Managed IT infrastructure projects from conception to completion, ensuring on-time and within budget delivery.
- Administered cloud-based services such as Office 365 and Microsoft Azure.
- Implemented cybersecurity measures to protect company data and systems from potential threats.
- Developed and executed IT strategies and budget to improve operational efficiency and reduce costs.
- Handled vendor relationships and negotiated contracts for hardware and software purchases.
- Managed IT support team and help desk processes resulting in improved response times.
- Developed and delivered training programs for staff on new IT systems and technologies.
- Collaborated with cross-functional teams to design and implement new IT solutions.

- Implemented ERP system (Dynamics AX 2012 r2) to increase efficiency and streamline processes.
- Managed and maintained servers and network infrastructure in the company and external project sites.
- Configured and maintained virtualized environments using VMware and Hyper-V.
- Administered user accounts and permissions for a diverse range of applications and systems.
- Maintained and managed IT inventory for equipment and supplies.
- Developed and executed backup and disaster recovery plans.
- Developed IT policies and procedures to ensure compliance with industry standards and regulations.
- Led a team of developers in implementing and maintaining company's website.

- Provided technical support and troubleshooting for desktop, server, and network issues.
- Responded to user inquiries and resolved problems through remote or onsite assistance.
- Performed regular system updates and maintenance to ensure optimal performance.
- Conducted system backups and ensured data integrity.
- Administered Active Directory and managed user accounts and permissions.
- Tracking and managing software licenses.
- Developed and documented IT support procedures and guidelines.
- Ensured compliance with IT security protocols and data protection regulations.

- Managed inbound and outbound calls and handled customer inquiries and resolving issues.
- Completed training programs on product knowledge, communication skills, and problem-solving techniques.
- Provided excellent customer service to ensure the quality and productivity metrics.