Hamad Alrowilay

-Manage Department internal Communication.
- Assist in preparing reports.
-Organize meeting and follow-ups.
-Assist in collecting Data and conducting analysis.
-Participate and record field visit/ research.
-Form Surveys.

Head of Sales & Marketing / Business Development Manager
2013-present

-Manage Sales Team.
-Develop sales leads.
-Oversee PR, marketing, events and sales promotions.
-Develop Company profile.

Senior Marketing Officer-Markets, KPMG, KSA 2011- 2013

-Plan & organize event externally and internally
-Oversee events and PR
-Handle various tasks that support strategic growth as networking.
-Represent company in social responsibility activities.


-Manage communication with the branding team.
-Handle sponsorship and vendors affairs.
-Manage/ train interns & trainees at Marketing department.

Relationship Manager /Corporate Sales
Deutsche Gulf Finance, KSA 2011

-Deliver presentation to clients about products and services presented by the company.
-Conduct sales transactions.
-Prepare sales report.
-Assist in training new sales representatives.
-Assist in conducting marketing research.
-Internal customer service department representative.

Customer Service Representative II (Consumer Data Support/Laptop Support Group)
2010-Present
Convergys CMG Canada Limited Partnership, Dartmouth, Nova Scotia Canada

-Represent a communication client on behalf of the vendor (Convergys) via inbound inquires.
-Provide troubleshooting for customer's various devices such as Blackberries and other smart
phones.
-provide technical support for customers Ipads as well as answer inquires about billings.
-Transfer and conference calling other specialties department on behalf customers if needed
-File cases for payment refunds and follow-ups call backs per customers' request.
-configure and troubleshoot customers PCs and test their connectivity to the client's data network by checking USB devices (laptop connect) provided by the client.

Buffet Host and Attendant 2007-2008
Nova Scotia Hall of Entertainment, Halifax, Nova Scotia Canada

-Provided quality and timely accommodations for all Buffet guests.
-Responded to customer demands for table's reservations and ensured accurate seating.
-Greeted customers in a professional manner and responded to their questions and concern
-Ensured the right cash flow before and after the shift in the cash register.

Customer service representative (cooperative program) 2004
Riyadh Bank, Riyadh Saudi Arabia

-Followed-up with clients to confirm resolution and customer satisfaction
-Opened bank accounts for new customers
-Aided customers in completing purchases and transactions
-Resolved customer's complaints in a timely and appropriate manner