Head of Retail Compliance
Saudi British Bank SABB
مجموع سنوات الخبرة :22 years, 1 أشهر
• Contributed to developing compliance annual plans, compliance strategies, budgets and headcount plans
• Devoted to provide the support and guidance to Retail Banking and Wealth Management “RBWM” senior management in head office and the three regions, call centers, Private Banking and branches
• Participated in the formulation of new procedures/ policies for RBWM and associated businesses
• Developed an effective “two-way” communication channel with RBWM
• Conductied effective training and awareness programmes across SABB various departments
• Introduced compliance as an element of employee performance
• Participated and managed operational and reputational risk including its identification, assessment, mitigation, and controls, loss identification and reporting in accordance with the risk framework as set out in Operations FIM
• Safeguarded the interests of the Bank and protecting it from potential losses
• Contributed to the operational efficiency and/or productivity of Branches and Departments
• Guided and directed IT / users from the technical and operational perspective on the functioning of Bank's products and services
• Contributed to the Bank's profitability through cost effective solutions and process simplifications
• Ensured proper functioning of Branches & Departments in line with the policy guidelines
• Contributed to the development of Subordinates by counseling, coaching and mentoring and by setting and monitoring goals and service standards and recommending training courses for the subordinates' career development
• participated in regional management meetings and branch managers meetings for presenting the compliance related “hot issues” and answering any related questions raised by attendees
• Member of SABB Compliance Committee “CCM”
• Member of SABB International Standards “SIS”
• Member of Retail Risk Meeting “RRM”
• Member of ComplianceRisk Committee “CRC”
• Exposed to global compliance standards in terms of structure, policies, major initiatives and work streams.
• Participated in the main global compliance committees and The communications between SABB and the global and regional teams
• Constructed a comprehensive gap analysis to compare between SABB compliance and global compliance functions including key considerations for SABB to implement.
• Rebuilt the communication between SABB compliance and global functions
• Rotated around the majority of compliance, FCC, AML and business functions
• Conducted a training sessions to the global team on Saudi Arabia regulatory environment and Shariah financial rules.
• Completed an intensive familiarization and rotation program throughout compliance global functions
• Member of the Business Strategy Focus Group team on bank level and deputy to the Head of Business Performance & Planning
• Led retail banking MIS department and translated key Business Intelligence data into decision making insights to collective and individual team performance proactively driving sales, service and process efficiencies
• Communicated and oversaw business opportunities and operational requirements and changes to various business areas to ensure effective implementation
• Developed and implemented actionable plans around business capability that are aligned with SABB’s strategies and drove change in people capability in order to differentiate SABBand its brand from competitors
• Provided feedback and proposals to RBWM Head and peers Senior Managers on retail performance and progress
• Led the monthly performance management and analysis process for retail banking business at a total business, segment and product level
• Drove the annual and quarterly business planning and forecasting process for retail banking, ensuring targets are clear and aligned to top down guidance provided the bank and effectively collaborating with relevant divisions to ensure a joined-up process
• Draw Performance & Reward strategy within the business, including the use and acceptance of total compensation, incorporating business needs and regulatory requirements as appropriate
• Managed the implementation of relevant Performance & Reward policies and programs within the business and coordinate the relevant key strategic processes
• Led all commentary and papers required to support retail banking, ExCom and bankingaward submissions as required
• Contributed to the external reporting process for SAMA and HSBC group business line
• Conveyed ad hoc analysis and decision support, including pricing and product development, strategic and structural reviews, capacity planning and investment and divestment decisions
• Participated in the restructure of branch network and direct sales teams DST
• Implemented the Target Operation Model TOM for branch network
• Developed the monthly performance management and analysis reports at a total business, segment and product level
• Coordinated with other business segments the cost allocations and FTP process and procedures as well as the cross segment inter-charge policies
• Provided business analysis and insights to support decision making on retail banking level
• Ensured high standards of KYC and compliance adherence across retail banking branch network and business departments
• Supported the development of business line service quality and business profitability through regular and ad hoc reports, commentary papers and presentations
• Developed appropriate communication programs, with Business Support and Internal Communications, supporting relevant change programs to realize improved business performance
• Developed profitability and cost control analytical reports for various business areas and products
• Established the Employers Relationship Unit (ERU) that looks after enhancing the relationship and the credit facilities for retail customer employers
• Increased the number of Approved Employers by 60% Kingdom wide which improved the business lending capabilities and broaden the market
• Signed two of the largest payroll agreements for ANB with more than SR700 Million in monthly salaries and more than 95, 000 employees with a very high success rate for capturing new business
• Redefined the lending portfolio criteria for new employers in cooperation with the CLD Head and Credit Manager
• Provided full information and data analysis of government and private employees as well as government salary scales
• Coordinated to resolve major customers’ issues with the concerned department in the bank
• Scheduled routine visits to important employers and convey their concerns to bank departments
• Presented bank’s lending programs to Employers
• Built credit analyses and proposals to top management and executive committees
• Created new database for all approved employers documents and authorized signatories with IT department
• Cooperated with the collection managers to solve collection issues with employers
• Updated branch and sales manager on the employers’ status
• Arranged sales campaigns and visits to employees in their offices
• Participated in the process development team at CLD to review and improve the lending program at ANB
• Updated employer’s schemes information in the bank systems
Related course work • Financial Management • Foreign Exchange Markets Analysis • New Business Venture Opportunities Recognition • Process Efficiency and Effectiveness Analysis • Decision-making Business Process • Marketing High-Technology andInnovative Products • Identifying and Applying Appropriate Analytical Techniques to Analyze Data
Related course work • Marketing and Sales Management • Market Studies and Analysis • Promotion Planning • Communications and Marketing Campaign Management