Hamad Karam, Senior Manager / Acting Manager

Hamad Karam

Senior Manager / Acting Manager

Dubai Airport Free Zone

Lieu
Émirats Arabes Unis
Éducation
Baccalauréat, Business Information Technology
Expérience
18 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 6 Mois

Senior Manager / Acting Manager à Dubai Airport Free Zone
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis mai 2012

 Job Responsibilities:
• Plan, budget and implement various aspects of infrastructure activities that include managing and providing support services and managing around 20+ people.
• Provide input to the department business plan and suggest projects what would lead to the improvements of the department
• Contribute to improve the services and support within the area of authority
• Implement, suggest modification, communicate and propose refinements to the infrastructure business processes and systems ensuring high quality
• Motivate and appraise reporting staff ensuring that the performance is managed
• Ensure effective coordination with other departments within the organization to facilitate the process
• Prepare ad hoc managerial reports providing status and issues involving infrastructure activities
• Prepare to generate special requested reports from the end users
• Perform other duties within the context of job roles as required by the management

 Taking responsibilities of other seniors when they are not available:
• Acting on behalf of ICT Director
• Acting on behalf of Head of Technical Support or Head of application management

 Other managerial responsibilities:
• Conducting system gap analysis and capacity planning
• Benchmarking with external organizations
• Setup departmental 3 year planning; creating 3 year KPI with linking initiatives, functions authority matrix and departmental functions review

Head of Infrastructure/ Acting Director à Dubai Airport Freezone
  • Émirats Arabes Unis - Dubaï
  • janvier 2008 à mai 2012

 Job Responsibilities:
• Plan, budget and implement various aspects of infrastructure activities that include managing and providing support services
• Provide input to the department business plan and suggest projects what would lead to the improvements of the department
• Contribute to improve the services and support within the area of authority

Implement, suggest modification, communicate and propose refinements to the infrastructure business processes and systems ensuring high quality
• Motivate and appraise reporting staff ensuring that the performance is managed
• Ensure effective coordination with other departments within the organization to facilitate the process
• Prepare ad hoc managerial reports providing status and issues involving infrastructure activities
• Prepare to generate special requested reports from the end users
• Perform other duties within the context of job roles as required by the management

 Taking responsibilities of other seniors when they are not available:
• Acting on behalf of ICT Director

Senior Infrastructure Officer à Dubai Airport Freezone
  • Émirats Arabes Unis - Dubaï
  • juin 2007 à janvier 2008

The main role in the current position is all of infrastructure responsibilities like installing, maintaining and monitoring servers and be responsible of all of infrastructure plans and projects. Additionally, Part of the job is to provide best practice consultancy as an IT Professional for DAFZA tenants. Moreover, Involved in DAFZA benchmarking team; our role is to benchmark against well-known companies to improve our services and processes.

Operations Engineer à Dubai Airport Freezone
  • Émirats Arabes Unis - Dubaï
  • décembre 2005 à juin 2007

As a helpdesk I was providing my support to DAFZA employees in whatever related to PC, Telephone and printer problem. As for Tenants, the support was provided based on demand and charging was on hourly basis. In addition to that, providing telecommunication services like Telephone and fax lines as well as Internet was 50% of my job responsibility and Etisalat was the dealer to achieve a big part of that. Furthermore, a weekly DAFZA website workshop was conducted to give the tenants an idea about the website and how to use it to avoid errors.

Éducation

Baccalauréat, Business Information Technology
  • à Higher Colleges of Technology
  • juin 2005

Courses Taken:- • Business Courses (Business Administration, System Analysis, • Critical Thinking) • Financial Courses (Basics of Accounting) • Programming (Java, Advanced Java, Visual Basic) • Web Development (E-Commerce, ASP.NET, PHP, JavaScript, HTML) • Database (Oracle Developer, Oracle Administration, MSSQL) • Operating System (Windows server 2003, Linux) • Networking (Cisco Fundamentals) • Other (MIS, Dream Weaver, Adobe Photoshop, MS Office)

Specialties & Skills

Presentations
Project Plans
Leading Change
Negotiation
Leadership
listening
Leadership
time management
Motivator
negotiation
Delegation
people management
decision maker
proactiveness
motivator

Langues

Arabe
Langue Maternelle
Anglais
Expert
Japonais
Débutant

Formation et Diplômes

Project Management (Formation)
Institut de formation:
Spearhead Training
Lead and Communicate Effectively as a New Manager (Formation)
Institut de formation:
Spearhead Training
Creativity and innovation (Formation)
Institut de formation:
Spearhead
Managing for High Performance (Formation)
Institut de formation:
Spearhead Training
Client retention (Formation)
Institut de formation:
Spearhead Training
Finance for non finance employees (Formation)
Institut de formation:
Etisalat Training
Customer Care & Telephone skills (Formation)
Institut de formation:
Spearhead Training
Advanced negotiation, dealing with difficult people (Formation)
Institut de formation:
Spearhead Training
Basic Fire Extinguisher Course (Formation)
Institut de formation:
Spearhead Training
Managing Conflict: Power Through Influence (Formation)
Institut de formation:
Spearhead Training
Time Management (Formation)
Institut de formation:
Spearhead Training
Change management (Formation)
Institut de formation:
In House
Date de la formation:
September 2012
Managing for High Performance (Formation)
Institut de formation:
In House
Date de la formation:
March 2011
Leadership without Authority (Formation)
Institut de formation:
Track Learning Solutions
Date de la formation:
July 2013
Durée:
21 heures

Loisirs

  • Volleyball
  • social gatherings
    gatherings to exchange ideas and have fun competing in different fields such as video games.
  • Soccer
  • traveling
  • Videogames
  • Gym Workout
  • camping
  • Swimming
  • traveler