Technology Sourcing Specialist
T-Mobile
مجموع سنوات الخبرة :14 years, 5 أشهر
• Builds and maintains service-based supplier relationships for T-Mobile.
• Establishes, negotiates, and maintains all commercial terms and contracts with suppliers.
• Owns and drives strategic sourcing initiatives including RFPs, RFQs, RFIs, sourcing plan management, supplier issue tracking/resolution, project status communication, and risk assessment.
• Leads and supports cross-functional sourcing groups, ensures supplier performance, and drives strategic sourcing direction within field services procurement related to cell site construction.
• Drafts, negotiates, and executes contractual documents including but not limited to Master Service Agreements, Statements of Work, and Amendments.
• Summarize and present business cases and agreements for executive review and approval.
• Generate report in Salesforce for data analysis.
• Designed and delivered the outside plant fiber infrastructure of required feeder facility relief including Central Office transfers, major undertakings, and/or routine activities after closely coordinating with the planning group.
• Create design, scopes of work (SOWs) and expenditure approval documents for structured fiber cabling and facilities.
• Ensured with construction and splicing that placement of cable are meeting project delivery timeline.
• Managed contractors, vendors and OSP Engineers with multiple multinational engineering firms.
• Engaged in cross-organizational collaborations to advance programs and processes within AT&T.
• Project manager and Lead Engineer for all new Greenfield fiber optic infrastructure development in the city of Frisco.
• Consulted with developers, architectures, and stakeholders to come up with a strategy to ensure expectations are meton project delivery.
• Project and Program managed long haul fiber network distribution for major developments.
• Completed project to provide services to new subdivision with 600 homes.
• Collaborated in cross-functional teams with representatives from Construction, Field Operations, Project Planning, and Sales.
• Directly engage in negotiations and relationship-building with developers, stakeholders, and jurisdictional entities as needed.
• Approved project budget threshold for Greenfield connected community projects, project estimates exceeding $1 million.
• Ensured project schedule timeline was met and provided technical expertise throughout the development for continuous improvement.
• Collaborated on Mobility CRAN job and other telecom provider sites such as T-Mobile to provide 5G service.
• Installation and Repair technician for FTTP, FTTN, VOIP, IPDSL, VDSL, IPTV and Satellite Television for Field Network Operations.
• Resolved high level priority repair tickets that were mission critical and contacted appropriate support group for critical issues.
• Performed Wi-Fi mapping to test speeds throughout customer premises and to verify placement of AT&T mesh devices.
• Managed and supervised team of 15 technicians, approve job close out with line quality issues.
• Performed QA/QC reviews against our group’s processes and run systems verifications tests
• Guaranteed client specifications are met through cross-departmental coordination with account managers.
• Completed more then 100 service orders monthly and consistently exceeding efficiency target over 100%.
• Support and troubleshoot Data Center equipment such as switches, routers, and servers.
• Ensured operational consistency by providing thorough documentation of all technical activities.
• Lead coaching exercises and mentored team on chronic job resolutions.
• Trained and evaluated employees on safety protocols.
• Used communication and interpersonal skills to train and conduct shadowing exercises for new technicians.
• Improved the team’s quality of service and increased satisfaction on customer feedback.
• Problem solved, analyzed, and troubleshooted chronic ticket to reduce escalation.
• Chosen to serve as interim manager when position was vacated, reporting directly to district manager.
o Ensured smooth day-to-day operations by overseeing scheduling, inventory, ordering, opening/closing, and financial deposits.
o Created positive client experiences by handling customer service issues and resolving complaints.
• Serve as a sales leader in a client-facing role with strategic customers to ensure successful relationship management.
• Cultivated and managed high-performing sales team by devising and implementing successful sales strategies and
delivering training intensives to new hires.
• Mentored, coached, and motivated team members and new hires
• Demonstrated effective communication skills, problem solving, and organization skills with respect to time
management and work environment.
• Met and exceeded KPI while improving customer experience.
• Achieved quarterly and yearly goals by working closely with Account Managers, partners, and other businesses.
• Built strong customer relationship with geographical customer base and delivered excellent customer satisfaction.
• Followed up after sales to achieve referrals, grow existing business, and ensure customer satisfaction.
• Effectively showed customer management and people management skills by getting 100% positive feedback.
Upheld the safety, care, and conduct of inmates in a 24-hour lockdown facility. Administered thorough searches of inmates and their cells to recover contraband and weapons. Ensured the security of the jail by escorting high-profile inmates to visitations, clinic, and court. Accompanied nurse to deliver medications and supervised workers in the distribution of breakfast, lunch, and dinner.
Contributed and received valuable insight through conference calls with T-Mobile management and discussion with corporate office. Provided dynamic and empowering leadership to team members, driving them to achieve improved job performance
Engaged directly with customers to understand their preferences and educated them about Cricket products and services so they could make an informed decision. Sought to maximize sales while also maintaining a high level of customer satisfaction. Created positive experiences through the provision of quality customer service that exceeded all expectations. Ordered appropriate volume of inventory for the store, from accessories to mobile devices. Unlocked GSM phones and flashed CDMA phones.
Bachelor's of Science, Business, Information Technology Management
June 2008 Graduated-High School Diploma Klein Collins High School, Spring, TX
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