Tour guide
Lady Egypt Tours
Total des années d'expérience :14 years, 0 Mois
Meet and greet the group upon arrival and briefing them about Egypt and the tour's itinerary.
Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company.
Management of large groups in the work place.
Helping customers with all their requests
.
Handling and dealing with all customers complaints on the spot.
attend to operational problems such as booking errors and amendments, lost luggage or illness and provide first aid if needed.
Organization of schedules and time keeping of all known activities & tasks occurring.
Dealing & management of targets set.
Motivation of team and self.
High standard of customer service, Public speaking & dealings with diverse nationalities.
Reporting to my manager at the end of the tour.
1- Supervising visa specialists team at the office and remotely to agents in satellite offices across UAE.
2- Conducting weekly review with the management.
3- Leading weekly open forum with the staff across UAE to ensure the smoothness of the operation and resolving any obstacles that they encounter.
4- Maintaining company’s cash credit card accounts and ensuring company/ agents accounts are balanced at all time.
5- Providing urgent technical support and online system maintenance.
6- Conducting training for new employers and preparing training manuals for different partners.
7- Conducting monthly cash revenue management to tweak the prices and increase the profit.
8- Coordinating with Courier Company to ensure all pickups and deliveries are executed as schedule.
9- Handling and solving all customers complaints on the spot
10- Motivation of team and self and ensure high standard of customer service.
11- Processing visas when required to reduce the pressure on the staff.
