Customer service
Masraf Al Rayan
Total des années d'expérience :21 years, 8 Mois
Welcoming customers and know what service they need to fulfill or guid to the respective section or department.
Understand customers needs, and study them documents and the financial status of the customer, to help them getting the right product from the bank, that fulfill them needs
* Current job: From March 2012 Call centre in QIC " by Spanco GKS "
Job description: Answering customers inquiries and helping them to solve any problemes they may faced with them insurance, and helping the customers to renew the policies online.
* Previous jobs: * March 2010 to Sep 2011 Senior marketing officer in Al-Jazeera Islamic Finance ( Qatar)
Job description: Financing companies and individuals with Islamic finance.
i worked for some real state companies from 2002 till 2006,
then i worked in some bankes like Citibank in Egypt, Al Khaliji bank in Qatar, Al Jazeera Finance in Qatar
* Jan 2010 to March 2010
Customer service in Commercial Bank of Qatar (CBQ),
Job description: Handling (IPO) cases and helping the customer to book the shares in (Mazaya Qatar Real Estate Company), as a temporary job for training and more experience.
* Aug 2008 to Feb 2010
Professional financial consulting in Al-Khaliji Bank in ( Qatar),
In Jul 2009 promoted to Senior DSE.
Job description: personal loans, fixed deposits, open accounts, business loans, and car loans.
* Sep 2007 to July 2008
Senior sales executive in "Citibank" in Egypt.
Job description: managing a team and responsible for my team target with my own target.
* Dec 2006 to Sep 2007
Direct sales executive in "Citibank" in Egypt
Job description: Credit cards and personal loans.
* Oct 2005 to Dec 2006
Sales manager in "In Touch group" company for touristic and land investment (RE) in Egypt
Job description: managing a team of 15 direct indoor sales to achieve our monthly target.
The company goal is selling time share units in some resorts in (Sharm Elshiekh, Urghada, and Zaafarana)
* Feb 2002 to Oct 2005
Direct indoor sales in "Dream land" company for tourstic and land investment, in Egypt
Job description: Selling apartments and units in "Zaafarana" resort, and time share weeks in some resorts.
-Promoted in Oct 2003: Senior sales.
-Promoted in July 2005: Sales manager.
Major Qualification
88%