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Mohammad Shabbir, Sales Floor Manager

Mohammad Shabbir

Sales Floor Manager·Skyline ReferralsJanuary2025

Libya

Diploma, Web

Work experience

Total years of experience: 6 years, 3 months

Sales Floor Manager

January 2024 - April 2025

Skyline ReferralsJanuary2025

Islamabad, Pakistan

January 2024 - April 2025

- Supervised daily sales floor operations to ensure optimal team performance and high client engagement.
- Trained, coached, and motivated referral agents to improve conversion rates and meet sales targets.
- Managed inbound and outbound referral inquiries and ensured timely follow-up and lead qualification workflows.
- Monitored KPIs and prepared performance reports; implemented process improvements to raise productivity.
- Collaborated with marketing and lead generation teams to align outreach campaigns and referral handling.
Company industry:
Real Estate
Job role:
Management

Account Executive

February 2024 - January 2025

Motive (formerly KeepTrucking)

Islamabad, Pakistan

February 2024 - January 2025

- Operated CRM systems (Salesforce, SalesLoft) to manage leads, opportunities, and account activities.
- Conducted sales development and prospecting (cold calling, networking, industry events) to generate new business
opportunities.
- Performed client needs assessment and proposed tailored logistics and trucking solutions.
- Prepared and presented proposals highlighting service benefits; supported negotiation and closing activities.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Senior Sales Executive / Account Manager

June 2021 - October 2023

Techception

Islamabad, Pakistan

June 2021 - October 2023

- Served as account executive handling direct business relationships with customers and business owners.
- Managed GHL CRM operations for lead management, campaigns and client follow-up.
- Delivered tailored product/service packages and provided inbound support including call handling, email support and
onboarding guidance.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

Account Executive

April 2020 - July 2020

Trucking Corporation

Islamabad, Pakistan

April 2020 - July 2020

- Performed outbound calls to advertise trucking equipment; supported CRM hub operations and account management.
- Provided customer support and managed client accounts and service delivery.
Company industry:
Automotive Dealership & Distributor
Job role:
Accounting and Auditing

Customer Service Representative (CSR)

January 2019 - February 2020

Outsourced Campaign

Islamabad, Pakistan

January 2019 - February 2020

- Worked across multiple campaigns including Medicare, Student Loan Consolidation, and Solar Panels.
- Generated qualified leads for U.S.-based clients using VICI dialer while maintaining professionalism on every call.
- Educated customers on eligibility requirements and financial options in loan and energy programs.
- Supported appointment scheduling, verification, and documentation for partnered solar providers.
- Trained junior agents on lead verification and compliance in high-volume calling environments.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative (CSR)

January 2018 - January 2019

Shelby Communications

Islamabad, Pakistan

January 2018 - January 2019

- Handled outbound and inbound calls via VICI dialer for campaigns including AT&T, Auto Insurance, and Final Expense.
- Assisted customers with billing questions, product information, and policy renewals.
- Achieved and exceeded daily KPIs through consistent lead generation and quality assurance adherence.
- Maintained compliance with data protection and company communication standards.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative (CSR)

January 2018 - March 2018

Shark Technologies

Islamabad, Pakistan

January 2018 - March 2018

- Participated in a mortgage campaign; handled cold calls, follow-ups and customer inquiries to support lead generation.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Education

AGT — Institute of Technical & Professional Education

June 2020

June 2020

Diploma, Web

Pakistan

Punjab Group of Colleges, Morgah Campus

January 2018

January 2018

High school or equivalent, Commerce

Pakistan

Pakistan Embassy School

June 2014

June 2014

High school or equivalent, Primary Education

Libya

Skills

Business Development
Expert
Business Development
Expert
Client Retention
Expert
Client Retention
Expert
Account Management
Expert
Account Management
Expert
Customer Handling
Expert
Customer Handling
Expert
Revenue
Expert
Revenue
Expert
Sales Management
Expert
Sales Management
Expert
Administration
Expert
Administration
Expert
Team Management
Expert
Team Management
Expert
Management
Expert
Management
Expert
Accounting
Expert
Accounting
Expert
Project Management
Expert
Project Management
Expert
Marketing
Expert
Marketing
Expert
Business Development
Expert
Business Development
Expert
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONTRACT REVIEW
Intermediate
CONTRACT REVIEW
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
PROPOSAL MANAGEMENT
Intermediate
PROPOSAL MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate

Languages

English
Native Speaker
Urdu
Beginner
Arabic
Native Speaker