Operations Manager / Network Engineer
New York Internet
Total des années d'expérience :9 years, 3 Mois
develop, implement and maintain the solutions that support and help the company’s wire line and wireless networks.
Resolve the customer’s and network issues in time. Immediate response to new incoming support tickets, including the documentation and closing of tickets, Assisting customers and/or internal users with Level III support issues.
Managed team of 40 Engineers and Technicians.
Responsible for all Network Operation Center (NOC) activities and scheduling.
Oversee network and equipment upgrades to include IOS, CatOS image upgrades, and configuration changes.
Provide desktop support for over 2000+ clients in the Call Center by phone or in person as needed to minimize downtime.
Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.
Helping Managers and ensuring they learned how to use PeopleSoft Software.
Direct internal/external user support in multiple locations. Troubleshoot and maintain network printers, desktops, laptops and other computer equipment. Install and maintains local area network hardware and software, including servers, switches, firewalls, routers & peripherals. Coordinate purchasing and installation of hardware and software for users. IT projects assigned by CTO.
Maintain and document ongoing periodic maintenance activities for department systems. Implement and take lead role in ongoing infrastructure activities via project management and state guidelines including purchasing software, hardware and contracting through CMAS and other state agency ordering processes. Consult on infrastructure configuration and implementation.
Equipment transfers including updating the Equipment Inventory and Asset Management systems
Telecommunications Support and Troubleshooting.
Hardware support including printers, scanners, faxes, copiers, and user desktop systems.
Interacts with internal staff on all levels to help resolve IT-related issues and provides solution in a timely manner.
Effectively communicates relevant IT-related information to the ITS Director.
Provide daily and weekly status report on all ongoing projects and issues.
Troubleshooting, systems backups, archiving, and disaster recovery of internal systems.
Working in Pc Repair Shop. Helping Network Operation Center (NOC) by setting up router, switches and servers.
Intel Corporation Summer of 2009
Configure new and existing PC’s as required.
Maintain an inventory of hardware, software, purchase dates, warranty and registration information.
Provide accurate and creative solutions to
Designed and implemented a complex network system that used both LAN and MAN technologies.
Placed advanced VSS to support switching and routing spanning five office locations.
Developed and sustained different types of networks, Configured and maintained firewalls.
Implemented and configured Storage Area Network devices.
Maintained upgrades and monitored all server and internal infrastructure equipment.
Electrical and Computer Engineering. Dual major Degree
Computers & Artificial Intelligence