Responsable E-commerce
Economic group
Total des années d'expérience :5 years, 9 Mois
Enter items into the website and create short and longdetailed information about the products to ensure the product’s value is achieved.
Receive orders from Zone Center online store and contact the customer to confirm the order and arrange for delivery.
Handling Zone Center social media platforms (Instagram - snapchat - WhatsApp) by responding promptly to customers enquiries and subsequently confirm a sale through WhatsApp and coordinate to deliver the products to them in a timely matter.
Assist Customers who are enquiring about The Pearl Services.
- Help customers who had lost their belongings by filing a report of the lost item.
- check and report maintenance issues in the retails area.
- Receive calls for enquiring customers about locations of retail shops locations.
Answering calls regarding the national insurance scheme SEHA.
- Supporting providers with technical issues and prior approval requests / Enter member’s personal data on SEHA database.
Answering calls with enquiries from patients and hospitals.
- Scheduling appointments for patients to the respective clinics.
- Managing patients referrals and ensure that all referrals are processed correctly and in a timely manner.
- Maintaining inpatients records and coordinate with nurses for follow-up appointments and updating the data routinely.
Responding promptly to customers inquiries
- Resolving software errors regarding mobile and data services.
- Handle and Resolve technical issues regarding Ooredoo services such as Mozaic TV, internet broadband and FTTX service.
Processing errors happening on the voice and data Sims.
- Managing customer’s accounts and updating it.
- organize Art and music events for the company’s charities and festivals.