Hamda Usop

• Manage the COOs calendar, meetings, travel, and daily
schedule to ensure smooth operations.
◦ Handle confidential information with discretion while
maintaining organized filing and documentation systems.
• Prepare and review executive-level documents, reports,
presentations, and correspondence.
◦ Support operational and strategic initiatives by monitoring
deadlines, gathering information, and assisting with
administrative processes.
• Serve as a primary liaison between the COO and
internal/external stakeholders to support clear
communication.
◦ Coordinate meetings, draft agendas, record minutes, and
track follow-ups on action items

• Managed a portfolio of 500 dental insurance policies,
ensuring compliance and client satisfaction.
◦ Enhanced client satisfaction score by 15% by implementing
personalized insurance advisory services.
• Boosted claim approval rate by 25% by implementing
rigorous audit and compliance checks.
◦ Processed over 1, 000 insurance claims monthly, ensuring
accuracy and compliance.
• Reduced patient appointment wait times by 30% through
streamline scheduling protocols

• Managed department schedule by maintaining calendars for
department personnel and arranging meetings or travel.
◦ Processed documents and materials, disseminating
information in compliance with administrative guidelines.
• Responded to inquiries from internal and external parties to
facilitate communication or provide direction.
◦ Created manual and electronic document files and records,
providing up-to-date information or historical reference.
• Opened, read, route, and distributed incoming mail and
other materials and answer routine letters.
◦ Answered telephones to give information to callers, take
messages, or transfer calls.