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تم إلغاء حظر المستخدم بنجاح
حمدي زند الحديد, Senior Business Development Executive

حمدي زند الحديد

Senior Business Development Executive·Kuwait Resources House (KRH)

الكويت

ماجستير, International Management

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 7 أشهر

Senior Business Development Executive

فبراير 2023 - حتى الآن

Kuwait Resources House (KRH)

شرق، الكويت

فبراير 2023 - حتى الآن

• Led business development initiatives in the oil and gas sector, identifying
opportunities and managing client engagement.
• Designed and optimized departmental workflows, including CRM
configuration, to improve efficiency and data-driven decision making.
• Produced pipeline and performance reports for management, enabling
strategic forecasting and prioritization.
• Built and maintained strong client relationships by understanding their
needs and aligning company capabilities accordingly.
• Coordinated cross-functional teams to ensure smooth execution of
projects, proposals, and client requests.
مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
المبيعات

Assistant Manager – Business Development

أبريل 2020 - يناير 2023

Oula Fuel Marketing Company

شرق، الكويت

أبريل 2020 - يناير 2023

• Acted as Commercial Director for 12 months, leading strategic decision
making, budgeting, and cross-functional commercial operations
• Led and managed a team of 15 employees across two fuel-card branches,
improving team performance, operational alignment, and maintaining YoY
revenue growth.
• Revamped sales and performance reporting processes, significantly
improving reporting efficiency and management visibility.
• Streamlined procedures across multiple departments, reducing operational
errors and improving turnaround times.
• Designed and implemented a tailored CRM system in collaboration with
the in-house IT team to support sales tracking and customer management.
• Developed and refined employee KPIs to enhance accountability, focus,
and productivity.
• Played a key role in establishing a logistics company, including negotiating
commercial and operational agreements.
• Managed lease and service contracts while ensuring full compliance with
government regulations.
• Partnered with a major local bank to launch a joint loyalty program that
increased revenue and customer engagement.
مجال الشركة:
النفط والغاز
الدور الوظيفي:
الإدارة

Senior Business Development Supervisor

فبراير 2018 - مارس 2020

Oula Fuel Marketing Company

شرق، الكويت

فبراير 2018 - مارس 2020

• Managed relationships, lease agreements, and service contracts with fuel
station facility investors.
• Ensured operational and regulatory compliance across facilities in line with
local regulations.
• Acted as the primary liaison between facility investors and internal
departments, improving coordination and issue resolution.
• Consolidated data for forecasting and budgeting purposes and prepared
monthly sales and performance reports for senior management.
• Designed and implemented a new fuel-station totem concept utilizing
advanced LED display technology.
• Played a key role in establishing an Oula-owned logistics company,
including negotiation of technical specifications, dealership agreements,
and implementation of supporting software tools.
مجال الشركة:
النفط والغاز
الدور الوظيفي:
الإدارة

Operations Manager & Lead Trainer

يوليو 2017 - فبراير 2018

Ambition Academy

حولي، الكويت

يوليو 2017 - فبراير 2018

• Restructured organizational policies, processes, and job descriptions to
improve operational clarity.
• Designed and delivered a specialized English training program for Kuwait
Customs Authority.
• Implemented performance evaluation and quality control mechanisms.
• Supported the establishment of a collaboration with a prestigious global
institute.
• Introduced technology solutions to enhance the learning and operational
experience.
مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
التدريب والتطوير

Director – Education & Digital Signage Solutions

فبراير 2016 - يوليو 2017

Ultra Vision

شرق، الكويت

فبراير 2016 - يوليو 2017

• Secured a strategic digital-signage agreement with one of Kuwaits leading
banks.
• Established partnership agreements with global technology providers to
expand the companys solutions portfolio.
• Represented advanced education and digital signage solutions to
enterprise and institutional clients.
• Led internal staff training and client enablement initiatives on new
solutions and tools.
• Redesigned sales presentations and optimized workflows to address
performance gaps.
• Conducted market research to ensure alignment with industry trends and
client needs.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

English Teacher (Freelance)

سبتمبر 2012 - يوليو 2017

Expression English Learning Centre

شرق، الكويت

سبتمبر 2012 - يوليو 2017

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
التدريب والتطوير

Operations Manager

ديسمبر 2014 - يناير 2016

Ultra Vision

شرق، الكويت

ديسمبر 2014 - يناير 2016

• Customized CRM systems and internal tools, and trained teams on new
workflows and procedures.
• Implemented process improvements and automations to enhance
operational efficiency.
• Developed and implemented local operational policies.
• Managed vendor relationships, purchasing activities, and cost controls.
• Led the technical support team responsible for delivery, installation, and
post-sale support.
• Oversaw office expenses and petty cash management.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Part-Time English Teacher (EL99)

سبتمبر 2012 - ديسمبر 2014

Arab Open University

الفراوانية، الكويت

سبتمبر 2012 - ديسمبر 2014

مجال الشركة:
التعليم العالي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Technology Service Sales Account Manager

أغسطس 2010 - يونيو 2012

Hewlett-Packard (HP),

شرق، الكويت

أغسطس 2010 - يونيو 2012

• Managed key enterprise accounts across banking, oil & gas, and
telecommunications sectors in Kuwait and Bahrain.
• Achieved multi-million-dollar service sales targets despite regional market
volatility.
• Demonstrated HP service value propositions and contributed to client
success through tailored solutions.
• Coordinated with HP service delivery teams and partners to ensure high
quality customer experience.
• Maintained accurate CRM records and provided regular forecasts and
business updates to management.
• Collaborated across multiple HP business units to strengthen cross
functional cooperation.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
المبيعات

Customer Engagement Management Advisor

سبتمبر 2008 - يوليو 2010

Hewlett Packard Enterprise

شرق، الكويت

سبتمبر 2008 - يوليو 2010

• Managed service-level agreements (SLAs) and ensured compliance with
regional standards.
• Handled invoicing for SLA clients in accordance with contractual terms.
• Acted as a liaison between sales, proposals, service delivery, legal, and
compliance teams.
• Maintained accurate records of service contracts in line with document
retention and audit policies.
• Coordinated with external auditors and prepared revenue and forecast
reports for senior management.
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
إدارية

English & Computer Instructor

نوفمبر 2006 - أغسطس 2008

Humansoft

شرق، الكويت

نوفمبر 2006 - أغسطس 2008

مجال الشركة:
مراكز التدريب والتعليم
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Guest Service Agent

سبتمبر 2004 - أكتوبر 2006

Sheraton,

محافظة العاصمة، الكويت

سبتمبر 2004 - أكتوبر 2006

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Swiss Business School

نوفمبر 2023

نوفمبر 2023

ماجستير، International Management

سويسرا

Damascus University, Faculty of Letters

أكتوبر 2003

أكتوبر 2003

دبلوم عالي، Translation

سوريا

Damascus University, Faculty of Letters

أكتوبر 2002

أكتوبر 2002

بكالوريوس، English Literature

سوريا

اختبارات بيت.كوم

IQ Test

خدمة الدعم الإداري

Skills

IELTS
Expert
IELTS
Expert
TOEFL
Expert
TOEFL
Expert
Value Based Selling
Expert
Value Based Selling
Expert
English Training
Expert
English Training
Expert
Computer Training
Expert
Computer Training
Expert
Team Management
Expert
Team Management
Expert
Management
Expert
Management
Expert
WORKFLOW MANAGEMENT
Expert
WORKFLOW MANAGEMENT
Expert
LEADERSHIP DEVELOPMENT
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
NEGOTIATION
Expert
NEGOTIATION
Expert
SALES PROCESS
Expert
SALES PROCESS
Expert
BUSINESS NEGOTIATION
Expert
BUSINESS NEGOTIATION
Expert
RESEARCH
Expert
RESEARCH
Expert
BUSINESS ENGLISH
Expert
BUSINESS ENGLISH
Expert
CRM Implementation & Customisation (Zoho, HubSpot & Salesforce)
Expert
CRM Implementation & Customisation (Zoho, HubSpot & Salesforce)
Expert
PRESENTATIONS
Expert
PRESENTATIONS
Expert
Business Development
Expert
Business Development
Expert
Presentation Skills
Expert
Presentation Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
IELTS
Expert
IELTS
Expert
TOEFL
Expert
TOEFL
Expert
Value Based Selling
Expert
Value Based Selling
Expert
English Training
Expert
English Training
Expert
Computer Training
Expert
Computer Training
Expert
COACHING
Expert
COACHING
Expert
CONSULTING
Intermediate
CONSULTING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
INSTRUCTIONAL DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
TRAINING ANALYSIS
Intermediate
TRAINING ANALYSIS
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPRESSORS
Intermediate
COMPRESSORS
Intermediate
GROWTH STRATEGIES
Intermediate
GROWTH STRATEGIES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
PUBLIC PRIVATE PARTNERSHIPS
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
STRATEGIC PARTNERSHIP
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Sales
Intermediate
Sales
Intermediate
BUSINESS COMMUNICATION
Expert
BUSINESS COMMUNICATION
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
MCP – Microsoft Certified Professional
MCSA – Microsoft Certified Systems Administrator
APTIS – CEFR C
IELTS General – Band 8.5 (CEFR C2)

الهوايات

  • Poetry
  • Gaming
  • Automobiles