حمدي عامر

csr/trainer/temp.task team leader في xceed contact center

• مصر - القاهرة
• أشغل هذه الوظيفة منذ أبريل 2003

 Temp.task Team Leader
 Ensure quality of service to the highest standards.
 Utilize tools, resources and information to help CSR Team to perform effectively.
 Improve and enhance communication channels within the team to ensure adequate update of information and data.
 Monitor and enhance Team KPIs.
 Provide feedback on CSR appraisal to Supervisors and generate CSRs performance reports.
 Coach and provide relevant feedback on team performance progress and ensure team satisfaction and development.

 Trainer in Xceed “Contact Center" after getting (Train The Trainer Course) to be qualified trainer for any out comer.
 Customer Service Representative (CSR)
 Handling customer objections in a very professional attitude and convincing them.
 Able to deal patiently with problems and complaints.
 Remain courteous when faced with difficult or angry people.
 Help people decide what types of products would best suit their needs.
 Hard worker and willing to learn and capable to work hard under Avery high pressure for many continuous hours.
 Deep understanding of contact center functions and interdependencies.
 Skilled at interpreting and managing data.
 Action and service oriented.
 Good time management skills, knowledgeable of hardware and software.
 Excellent communication skills.
 Deep understanding of quality management and statistics.
 Mature personality, organized and motivated.
o Working in translation office for 6 months.
o Giving many courses (Italian & English).
o Working in the field of sales like salesperson in bazaar in Sharm el Sheik.
o Working as salesman in medical company.
o Tour leader in Flash tours for 3 months.