Team Leader
Convergys
Total years of experience :23 years, 1 Months
Lead a team of 15-20 agents to get the client target
Ensure quality of the service provided
Set the action plans for driving performance
Hire and screening the new candidates
Reporting to the client results and achievements
Freelancer Translator
Lead a team of 15-20 agents to get the client target
Ensure quality of the service provided
Set the action plans for driving performance
Hire and screening the new candidates
Reporting to the client results and achievements
BA in Italian language - Faculty of Alsun - Ain Shams University- Cairo Registrar Master in comparative literature -Italian Department