حامد القصاص

• Directed multi-store operations, ensuring full compliance with brand standards, quality, and operational KPIs
• Increased sales performance and customer satisfaction through data-driven decision-making and team leadership
• Optimized labor planning and cost control strategies, improving productivity and reducing operational expenses
• Collaborated with supply chain teams to ensure product availability while minimizing waste and stock expiry

• Led multi-unit operations across Oman, consistently achieving sales growth and profitability targets
• Managed full P&L accountability, optimizing food cost, labor efficiency, and controllable expenses
• Executed new store openings and expansion plans, ensuring operational readiness and brand compliance
• Enhanced operational efficiency through process improvements and team capability development

• Supervised multiple restaurant units, driving performance across sales, profitability, and operational KPIs
• Mentored and developed Restaurant Managers to improve leadership effectiveness and team engagement
• Implemented KPI tracking systems and action plans to improve store performance
• Ensured strict adherence to brand standards, food safety regulations, and customer service excellence

• Managed full restaurant operations including P&L, staffing, inventory, and customer service delivery
• Increased revenue and profitability through strategic sales initiatives and cost optimization
• Maintained high audit scores in QSC, food safety, and operational compliance
• Developed high-performing teams, improving retention and internal promotions

• Supervised daily shift operations ensuring smooth workflow and service efficiency
• Maintained product quality, service speed, and customer satisfaction standards
• Supported staff training and enforced adherence to operational procedures
• Assisted in inventory control and daily reporting activities