Senior Manager, Cloud Engineering & Infrastructure
Pwc - United Arab Emirates
Total years of experience :19 years, 10 Months
Responsible for all Cloud Operations, Infrastructure, Networking, and Application support across the PwC Middle East territory which is comprised of 27 locations in 12 countries. Direct management of a team of 8 permanent and the governance of 5 managed service providers
Lead the Cloud Migration program which included an extensive cloud rationalization stream to identify system to be rehosted, refactored, rearchitected, rebuilt or replaced.
Key Achievements:
• Implementation of the Digital Experience Monitoring tool by Cisco ThousandEyes across the region with over 7000 endpoint agents delivering deep visibility into employee’s digital experiences and mapping their journey.
• Transitioning from a legacy backup to tape system to a cloud tapeless solution for over 1PB of data. This solution allows us to achieve the required retention policy for data with 10+ years retention and guarantee the recovery of the data
• Kicked off and managed the Cloud Migration program, to date have moved over 70 workloads
• Chaired the Peoples Matter Board resulting in an increase of employee engagement
Lead team of 70 team members striving to transform business digitally in support of BCAA’s 2030 goals. Member of BCAA senior team, reporting to Senior Vice President & CIO. Captain annual operating expenditures of up to $20M and $7M of capital expenditures while maintaining forecast variances of less than 3%. Oversee all networking, telephony, infrastructure, cloud, middle-tier, and service desk.
Engage with C-level executives to define enterprise cloud strategies. Identify motivators and drivers for cloud adoption and unlock business values. Make cost / benefit modeling and create compelling business cases for migration to the cloud. Owned and execute organization change management for overall cloud transformation. Establish shared IT service centers for cloud operations. Generate cloud migration roadmaps and drive buy-in across the organization.
Proactively work with IT and business units to implement practices in security architecture and governance meeting defined policies and standards for cybersecurity. Received successful audits from PwC with zero audit points or findings that required management attention, borne out of proactively remediating issues. Responsible for vendor management, audit and contract negotiations.
Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking. Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
Analyzed department and job-related functionality requirements to align technology priorities with business needs. Developed and maintained service level agreements for strategic applications and measured performance against objectives. Implemented, created and tested disaster recovery and business continuity plans and maintained an appropriate backup system. Cultivated highly regarded technology services organization that sustained a culture of respect, collective pride, and individual and group professional development.
Documented and analyzed processes and procedures and adhered to regulatory guidance. Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals. Fostered positive working environment that encouraged innovation, collaboration, and accountability and managed end-user needs with functional and security responsibilities. Interviewed, hired, trained, and mentored staff by coaching daily, leading performance reviews and offering constructive feedback.
Key Achievements:
• Raised employee engagement (measured by AON Hewitt) from 52% in 2017 to an average of 82% over last two years (low of 78% and high of 86%).
• Maintained above 99.99% hardware and application uptime for three years in a row, allowing agents to serve members better owing to less system downtime.
• Led implementation of Kanban methodologies across all operational teams increasing productivity by 70%.
• Responsible for financial management of annual operating expenditures of up to $20 million dollars and $7 million dollars of capital expenditures while maintaining forecast variances of less than 3%.
Directed leadership of 15 architects, infrastructure specialists, and middle-tier professionals. Created Cloud Center of Excellence (CoE).Built DevSecOps Culture. Identified, evaluated and reported on information security risks that meet compliance (PCI and TQS5) and regulatory requirements (PIPA), and aligns with and supports risk posture of organization. Led design of micro service’s strategy and set up of Docker Swarm and Kubernetes. Designed and managed deployment of hybrid cloud and move of all mission critical applications to AWS cloud.
Served as subject matter expert and main point of contact for the AWS cloud. Collaborated with consulting and managed services partners to build and execute on cloud plans. Managed people change as part of cloud journey; skills, capabilities, and organization designs. Analyzed and aligned professional learning and certification paths for supporting IT teams. Managed move from Exchange / Sharepoint on-prem to O365.
Developed data loss prevention program, implemented in AIP. Implemented Change Management processes aligned with ITIL best practices improving department’s agility and efficiency. Responsible for all on-prem hardware / software systems, including VMware vSphere, VMware Horizon View, VMware AirWatch, Active Directory and all related services, NetApp SAN, Cisco UCS, Exchange, Sharepoint, MS SQL, Oracle, and Citrix Xen Desktop.
Responsible for vendor management and contract negotiations. Improved operational planning and business frameworks to enhance resource utilization and reduced waste. Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demands.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions. Established and maintained positive work environment to enhance retention and
Productivity. Hired, trained, and mentored staff to maximize effectiveness. Cross-trained existing employees in order to maximize team performance:
Key Achievements:
• Saved $100K to $300K every year in IT budget—with software maintenance budget of approximately $2M annually.
• Headed financial management of annual operating expenditures of up to $2M and $5M of capital expenditures while maintaining forecast variances of less than 3%.
Developed and executed strategic transition from physical to virtual environment encompassing infrastructure architecture and monitoring, thus reducing environment deployment time from weeks to hours. Delivered infrastructure and cloud strategy that enabled Honeywell business to secure new contracts and develop a new SaaS product in the energy market. Manage diverse, globally distributed team across 12 time zones for Fortune 100 company with $1B annual IT budget, effectively dealing with different cultures and adjusting to local responses to leadership.
Key Achievements:
• Led the design and implementation for Honeywell’s Virtual Engineering Platform. The VEP is a private cloud operated from three Honeywell data centers with a total capacity equivalent to 15, 000 virtual machines.
• Designed and implemented of 2500 node Virtual Desktop Infrastructure based on VMware Horizon View and App Volumes.
Supported production and development environments comprised of 500+ servers. Maintained firewalls and switches. Architecture, design, install, configure VMware ESX, ESXi, within vSphere 4 and vSphere 5 environments with VirtualCenter management, LabManager, vCloud Director, Consolidated Backup, DRS, HA, DPM, vMotion, VMware Data Recovery, vCenter Operations Manager, Horizon Workspace, Horizon Mirage, ThinApp and VMware Horizon View desktop virtualization infrastructure (VDI).
POC of VDI environment for hardware engineers requiring 3D graphics utilizing NVIDIA Grid cards. Architect, design and implement EMC Clariion (CX4, VNX, XtremIO) SAN environments to ensure high availability and acceptable performance characteristics for VMware vSphere and SAN-backed applications. Worked with various functional departments to bring about IT solution while meeting business needs and being sensitive to budget constraints.
Ensured day-to-day operational excellence. Kept availability of systems and uptime to 99% or better. Monitored all domain production servers globally to ensure compliance utilizing NetIQ and Mandiant. Developed reporting to key stakeholders
Administered Windows Server 2003 Domain and Exchange 2003 for a 2K user account multiple domain forest, including group policy, managing access controls, and domain structure configuration. Designed, administrated, and supported systems, networks, and application infrastructure such as LAN / WAN, firewalls, routers, systems security, and global email systems. Maintained and supported Cisco Catalyst 6509/Cisco PIX firewall and remote VPN connectivity. Planned and performed core network redesign. Implemented Veritas Backup.
Executive Education program certificate
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