HYDERABAD -Sr. Team Leader
INVENTURUS KNOWLEDGE SERVICES
Total years of experience :6 years, 10 Months
INVENTURUS KNOWLEDGE SERVICES, HYDERABAD -Sr. Team Leader, working from August 2008 and on going.
Job Responsibilities
• Check client/management/team emails and respond to their needs and concerns.
• Conduct daily team briefings.
• Maintaining daily attendance report and leave balances.
• Counseling on regular basis for minimizing absenteeism and rate of attrition.
• Production Planning & control, process monitoring reviewing daily team work, Assignment and review of workload.
• Proactively identifying and escalating issues and improving existing follow-up processes.
• Carry out team member's performance review at the regular intervals.
• Analysis for the team members and identifying training needs for the team communication there on.
• Follow the norms required to maintain Quality standards.
• Reviewing daily Quality and Production report and if required forward to management and client.
• Constant monitoring Team performance, evaluation and feedback to each individual.
• Update issue tracker daily and maintaining discipline at shop floor.
• Maintaining cordial relationship with the team members.
• Running all AR reports and sorting out the claims based on Aging & high dollar value.
• Prepare PPT's/Weekly Total AR reports for the client presentation and Management requirement.
• Prepare out standing AR Reports with the escalations and pending issues on daily basis.
• Conduct weekly meeting for the process improvement and share team ideas for the betterment of process.
• Conduct monthly meeting with quality team and share feedback.
Major Work achievements:
Rewards: Consistent Performer Award for 2009
Awarded as Envy of the Quarter for 2010
Awarded as Envy of the month
Awarded as Applause Award
Appreciation from the Manager
Worked with APOLLO HEALTH STREET a renowned and leading name in US Healthcare BPO industry, Hyderabad as Sr. Process Associate for hospital AR, from June 2006 thru July 2008.
Joined organization as Process Associate and was promoted to Sr. Process Associate.
Job Responsibilities
• A.R. Follow-up with U.S insurance companies and patients.
• Insurance follow-ups.
• Specialized in dealing with commercial, Medicare, Medicaid & federal insurance companies in U.S. Collections.
• Worked on Client Escalations, PP Pending Logs and Denial claims of Medicare, Medicaid and Commercial Insurances.
• Have played a key role for most of the Practices.
• Out bound calls to medical insurance companies/legal and federal representation/law enforcement officials and HR representatives of corporate towards speedy resolution of medical claims.
• Meeting daily productivity targets while maintaining a good quality score.
• Handling queries from colleagues on process related issues and preparing 'Process Change Notification' for speedy resolution of claims.
• Maintaining systematic documentation for each medical claims/case.
• Studying and understanding legal aspects of health insurance claims.
• Training and mentoring fresh associates in various processes related to US Healthcare. Maintaining record of correspondence with insurance companies through mails and faxes of important documents like corrected bills, medical records, remittance, reprising sheets, denial letters, and checks.
• Research and develop documentation related to Commercial insurance billing, which is used to train new process associates.
Major Work achievements at Apollo Health Street: • One of the prime members for resolving claims pertaining to All commercial, Balance after Medicare, Federal and Medicaid Insurance Companies and Worked on Client Escalations
And in absence of Team Lead, Takes care of Team members resolved their doubts, Allot work order and compile work order etc.,
Bachelor of Science: From Shivani Degree College, Rajasthan University. Intermediate: From Wesley Boy's Junior College, Secunderabad.
SSC: From Dawn High School, Malakpet, Hyderabad.