Spare Parts Manager
Capital Equipment Co.
Total years of experience :12 years, 7 Months
Capital Equipment Co. is the sole agent for (HYUNDAI Corporation HCE, DAEWOO Trucks, and SHANTUI Heavy Equipment) in Sudan. National Spare Parts Manager for HYUNDAI Construction Equipment.
*Job Responsibilities:-
•Forecasting parts needs and ordering parts to maintain optimal inventory levels.
•Monitoring the current parts inventory.
•Pricing parts to maintain profitability.
•Receiving parts, sorting them based on the parts classifications into inventory.
•Overseeing special orders.
•Collaborating with Services Managers to ensure all parts are available for repair jobs.
•Hiring, supervising department staff members.
•Maintaining and increasing the Overall Spare Parts sales.
•Set up the Monthly Target according to the Market Demand.
•Arranging & Follow-up the Parts Supplies according to the Market Demand & Manufacture's Target.
•Set up and ordering the demandable Spare Parts in the Market Based on Parts Classifications.
•Preparing the Sales Reports and analyzing cost & profits.
•Providing Customer Support in (Service & Parts) and coordinating with Service team to meet the customer demands and serve the customer.
•Studied customer buying trends to provide feedback to management and recommend better product lines.
Abdul Latif Jameel Co. is a sole agent of (TOYOTA Cars, TOYOTA Forklift, BT Warehouse Equipment & KOMATSU Heavy Equipment) in Saudi Arabia.
Senior Customer Support Representative in Western Region (Jeddah), Responsible for the direct sales of Spare Parts, Services & Service Contracts in Material Handling (TOYOTA Forklift & BT Warehouse Equipment)
* Job Responsibilities:-
• Handling Key Customers in After-sales Services.
• Direct sales of After Sales products (Parts, Service, Lubricants & Handling the Service Contracts). In the assigned territory and ensuring adequate market coverage. Prepares daily visit plan (Requires liaison with parts counter) and ensures that visits are made in a planned manner. Escalates any issues resulting from the visits.
• Ensures repairs and parts quotations are sent timely and followed up. This requires close interaction with workshop and parts counter. Explains company's terms clearly.
• Updates the population of franchisee equipment as soon as information is available and provides forecasts (based on active population) to the National after Sales Manager.
• Regularly interacts with guest to inquire about product performance and offers assistance in resolution of all queries.
• Reports on lost business and provides competitor information.
• Provides forecasts to the National after Sales Manager.
• Purchases tender documents and liaisons with the National after Sales Manager for the timely completion and submission.
• Promotes secured payment terms and ensures timely collection of receivables.
• Handling the Key Customer Credit Accounts and follow up the collections.
• Promotes a Service Contracts and handle it with the Fleet Customers (based on company's terms and conditions).
• Provides input as soon as there is an update in a guest's profile.
• To substantiate the strength of our service components (Engines, Transmissions, and Axles etc.); along with the service team, deliver comparisons to guests.
• Continuously enhances the Product/Technical skills. This is achieved through on-job learning, trainings organized by ALJ and joint guest visits with workshop team.
* Job Responsibilities:-
• Searching for new clients.
• Negotiating and closing sales by agreeing terms and conditions.
• Handling the governmental sales inquiries.
• Providing sales technical assistance to the customers.
• Providing Customer Support in (Service & Parts) and coordinating with after sales team to meet the customer demands and serve the customer.
• Assisting the regional sales manager in preparing the sales reports.
• Analyzing cost & profit.
• Assisting the Regional General Manager in Sales procedures and reports.
* Job Responsibilities:-
• Maintaining and increasing sales.
• Reaching the targets and goals set for area.
• Establishing, maintaining and expanding customer base.
• Servicing the needs of existing customers.
• Increasing business opportunities through various routes to market.
• Setting sales targets for individual representative and team as a whole.
• Allocating areas to sales representatives.
• Developing sales strategies and setting targets.
• Monitoring team's performance and motivating them to reach targets.
• Compiling and analyzing sales figures.
• Possibly dealing with some major customer accounts.
• Collecting customer feedback and market research.
• Reporting to the national sales general manager.
• Keeping up to date with products and competitors.
• Monitoring the customer's accounts and credit sales.
Saudi Total Lubricants Co. is a Part of Total Lubricants International Co. in Saudi Arabia.
*Job Responsibilities:-
•Searching for new clients who might benefit from company products or services and maximizing customer potential in designated regions.
•Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs.
•Negotiating and closing sales.
•Offering after-sales support services.
•Administering client accounts.
•Analyzing costs and sales.
•Meeting regular sales targets.
•Making technical presentations and demonstrating how a product meets client needs.
•Solving client problems.
•Introducing our products to the Contracting Companies in the area.
•Monitoring the customer's credit sales and follow up for collection.
ROLACO Trading & Contracting Co. Is the sole agent of (NISSAN Forklift, NISSAN Diesel UD Trucks, Betico Compressors, Syrmac Concrete Pumps & KATO Cranes) in Saudi Arabia. Sales Consultant in NISSAN Forklifts Division.
*Job Responsibilities:-
•Travelling to visit potential clients.
•Developing and growing long-term relationships with customers.
•Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
•Calculating client quotations.
•Negotiating and closing sales by agreeing terms and conditions.
•Preparing reports for sales manager.
•Recording and maintaining client contact data.
•Coordinating sales projects.
•Providing pre-sales technical assistance and product education.
•Liaising with other members of the sales team and other technical experts.
•Helping in the design of custom-made products.
•Providing training and producing support material for other members of the sales team.