hamed werida

ALL customer service Head duties as following at commercial international bank

• Egypt - Hurghada
• My current job since May 2006

• 2 years summer training at Misr Interntional Bank.
• 3years working at CIB in Charge customer service Area in Marsa Alam Branch.
• 3years working at CIB as customer service Head in El Gouna Branch (Red sea)


Duties
ALL customer service Head duties as following: -

• Manage the performance of Customer Service Area towards quality & Efficiency.
• Being the Branch sales force leader.
• Set priorities to subordinates & distribute workload within time frame for implementation.
• Transfer knowledge, guide and act as role model for subordinates.
• Prepare the necessary data for measuring the business performance.
• Set the plan to enhance the branch performance.
• Attract new customer & maintain our relation with existing customer to increase our market share.
• Create second line staff.
• Participate in achieving assigned target & business plan.
• Coordinate with other department heads in matter of mutual business related interest
• Solve customer problems immediately.
• Authorize all outcome\ output of the preparer and checker lever according to Bank manual.
• Follow up staff performance, evaluate them and recommend corrective measures to enhance their performance.
• Ensure staff awareness and adherence to SOPs policies, CBE regulation, bank manual, procedures and code of conduct.