Reservations
Prestigia.com
مجموع سنوات الخبرة :15 years, 4 أشهر
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- To undertake special duties or work outside the normal daily/weekly
routine but with in the overall scope of the position at the request of
your Supervisor/Line Manager.
Motivated team of call center operators on both Inbound, Outbound calls and Chats.
Supervised Chat team to make certain they answered questions knowledgeably and thoroughly.
Supervised Chat team to ensure they followed computer-generated lead order and exhibited courtesy at all times.
Did spot-check listening in on chats to make certain team followed provided scripts.
Ran monthly goal contests and sometimes with rewards.
Motivated team to meet monthly goals and beat other teams in the Center.
Motivated the team to reach sales goals through contests and bonuses.
Maintained QA standards for staff, ensured calls were compliant with firm standards, escalated issues as needed, and maintained communication with customers and management teams.
Performed daily floor management of the call center which consisted of a total of 157 employees.
Performed call monitoring and provided trending data to the site management team on a Day- to -Day bases.
Administered performance management by diagnosing improvement opportunities, provided effective feedback, trained and utilized corrective action plans to meet operational objectives.
Conducted team meetings on policy and procedure and training staff on legacy applications.
Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement.
Assisted my team with complex service orders and recommended corrective action to address customer issues
Supporting CEO on devising appropriate strategies for the businesses and also developing action plans to achieve the strategic objectives.
Developing the organization structure and capabilities to achieve the Company’s strategy and objectives.
Periodically review the performance of the business to ensure that corrective actions can be taken where required.
Develop strategic initiatives to achieve organizational growth, operational expertise and financial benefits.
Management of the overall Corporate Financial Management functions
Develop Financial Budgets / Plans for the company to ensure that business and financial objectives are clearly established for all along with KPIs
Drive the Company to be ‘best in class’ customer centric organization.
2013 - 2014 Sacoor Brothers L.L.C Dubai, UAE
Senior Sales
* Led and motivated the store team to increase sales and ensure efficiency.
* Assist manager with tasks including ordering stock from the warehouse.
* Training new staff memebers.
* Theft prevention and was in charge of store when the manager was not on duty.
* Managing the MFD (Multi function display) to calculate the sales daily and depositing the cash amount.
* Analyzed sales figures - utilized IT to record sales figures for data analysis.
* Handling transfers of consignment or shipments of the products.
* Working under a daily target which is around (55, 000 to 65, 000 AED)
* Increasing sales with excellent customer service levels and developed good relationships with regular customers.
* Working under 12 to 13 hours daily.
* Marchendising, for all windowand in store displays of stocks, changed on a monthly basis.
2011 - 2013 Fadel Al Dhaheri Group Dubai, UAE
Marketing & Sales Manager
* Increase Sales from 100, 000 AED to 250, 000 AED (150%)
* Market and manage the company with a new program.
* Suggested new products that increased earnings by 23%.
* Working hours 24/7 up on calls.
* Provide excellent services and ensure customer satisfaction to build business.
* Identify selling strategies and opportunisties to increase revenue.
* Develop new sales techniques for business growth and profitability.
* Interview, hire and train sales representatives.
* Evaluate proformance of sales team and provide appropriate feedback.
* Plan and assign daily worked load to sales team.
* Responsible for planning, excuting and maintaing marketing and brand strategies.
* Accountable for developing industry and leading marketing programs.
* Developed a new internal and external marketing organization.
2009 - 2009 RTA Salik Services Dubai, UAE
Customer SerivceRepresentetive
* Handled over 1000 calls a week &creat relations with the customer
* Representing the company in a positive light.
* Categorized leads according to customer response for future use by the company, and registered key information into online data base system.
2007 - 2008 Fahjan Consult Company Al Ain, UAE
Senior Sales Representative
* Tripled division revenues for each sales associate.
* Expanded sales to include mass market accounts.
* Expanded sales from 20 to 30 representative.
2011 - 2013 IELTS Certificate * Scored 8.5
2012 - Present Abu Dhabi University Al Ain, UAE * Business Management BA
2006 - 2007 Secondary Private School * Certificate (80% Scientific)