Senior IT Support \ Assistant Network Engineer
ALHOSN University
Total years of experience :18 years, 1 Months
Identified, diagnosed, and resolve level 1 & level 2 issues of computer software, hardware, network, the Internet and communicates solutions for the end-users.
Provided one-on-one end-user problem resolution in person, by telephone, and via e-mail;
Delivered, set up, and assisted in the configuration of end-user PC desktop hardware, software, and peripherals.
Installed, configured and diagnosed issues for Windows Operating Systems.
Diagnosed and resolved end-user network or local printer problems, PC hardware problems, e-mail, Internet, dial-in, and local- area network problems.
Coordinated timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
Performed minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Helped install local area network cabling systems and equipment such as network interface cards, switches and router.
Assisted Network Specialist in creating materials for end-user frequently asked questions.
Administered, backed up and provide assistance for Learning Management System “Moodle” and Horizon (Library System) on a weekly basis.
Administrator for Students Information System (E-Registration).
handled the “Child Domain” in “Active Directory” on the server for students’ accounts
Managing printer server.
Configure wide area network (WAN) or local area network (LAN) routers or related.
Install and configure wireless networking equipment
Identify the causes of networking problems, using diagnostic testing software and equipment.
Handled port security issues.
Help Desk Engineer March 2008 - 2009
Wipro Limit, Dubai, UAE.
• Be first and last contact point for the user and coordinate between different IT domains, using CRM tools to register the issues and work under ITIL frame work
• Installation, Configuration and upgrade the software, using standard business and administrative packages.
• Troubleshoot problems with computer (hardware, software, user account, email, network and peripheral equipment)
• Implemented solutions and notified outsource providers as required
• Collected the feedback from the user after resolving the issue
• Documented problems, solutions, reasons and methods
Zoom Technology Institute
System & Network Engineer:
• Installed ISA server and monitored the data traffic.
• Configured Active Directory, TCP/IP, DNS, DHCP, RIP and Terminal Services.
• Solved issues regarding active directories, group policy, DHCP and DNS
• Configured network IP address, proxy and gateway.
• Configured Cisco routers and switches.
• Installed, configured and conducted troubleshooting on the network (LAN)
• Worked with layer 2 switches, layer 3 routers and multilayer switches.
• Configured routing protocols (RIP, RIPV2, EIGRP, OSPF)
• Created and conducted troubleshooting on VLAN and Per VLAN.
• Configured security port.
• Configured aggregation links (ethernet channel)
• Created VPN connection (site to site and point to point)
• Configured the redundancy protocols for HSRP, VRRP, and GLBP.
Study and Training as a Network Administrator for CCNA (Cisco Certified Network Associate), MCSE, and Hardware.
Bachelor of Science - Information Technology 2007 Sikkim Manipal University, India.
Secondary Education 2001 Rabi Bin Amer High School, Abu Dhabi, UAE.
Primary Education 1996 Ben Rushed Elementary School, Abu Dhabi, UAE.