Technical Project Manager
Carlson Wagonlit Travel
Total years of experience :19 years, 2 Months
Role is to ensure delivery and implementation of solutions to provide the BPO with appropriate and timely
access, and with sufficient operational quality, to all required tools, applications and services to perform
their contracted business services role for CWT globally.
The Role is to ensure that the target infrastructure delivered is fit for purpose for the needs of the entire
programme and for all countries. The scope will include the complete project life-cycle, from the
gathering of all business requirements globally, through design, delivery, and the definition of the criteria
for sign off by Operations.
Responsibilities
• Complete the migration of all tools, applications and services used by EMEA, NORAM, LATAM and
APAC countries in order to make these items are accessible, with acceptable quality, by BPO
teams, CWT retained team, and other relevant CWT teams.
• Implement all necessary safeguards to ensure that all financial systems migrated to the central
datacentre globally and accessible by third parties are secured to the standards promoted by CWT
Information Security teams.
• Implemented data security measurement to make systems and data PCI compliant.
• Implement and expended the architectural solution and design for all countries
• Implemented solution for RPA and QPA for countries.
• Lead the solution design effort required to scope, define and implement the appropriate central
IT solution(s) appropriate for each Region, concentrating on standardisation of approach and
gaining efficiencies through scale in the design philosophy.
• Ensure that inward/outward dependencies with other work streams and other key programme
are understood and managed effectively.
• Ensure effective management of risks/issues with focus on ensuring early identification and
resolution.
• Escalate appropriately any issues requiring management action to prevent critical path slippage.
• Manage project team around the globe.
• Manage new development and upgradation of existing solutions with team of analysts and
developers.
Role was to focus and internal and external customer and implement a new CRM (Adobe Neolane)
system as per their needs.
Achievements
• Successfully implemented CRM solution (Adobe Neolane) in 40+ territories.
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• Successfully managed further development based on requirements from all territories.
• Switched project methodologies from Waterfall to Agile
Responsibilities
• Ensuring the CRM platform is live and stable for all 40+ territories.
• Switch project methodology from Waterfall to Agile.
• Provided architecture design for BI team and launched an ETL application for converting legacy
data structures and mapping to SQL Server and IBM Cognos hosted in AWS.
• Progressively enhancing the CRM platform to deliver both business and technical needs.
• Implemented ETL extracts, data load logic, mapping, work flows and stored procedures.
• Managed project team using Agile methodology.
• Ownership of technology project delivery and project status reporting to Head of CRM
• Act as the team architect, review business requests and manage expectations.
• Agreeing project objectives with Head of CRM, Committee and Business teams.
• Managing internal IT team & 3rd party vendors including Adobe professional services.
• Managing both large and small project streams in parallel, with adequate project documentation.
• Delivering all projects and communication of project changes
• Ensuring efficient closure of system-related issues (incl. supplying the business with a weekly
report).
• Consistent progress updates to management / business
• Working on Data Migration Projects.
• Recruiting new team members.
Manchester College of Professional Studies
Responsibilities
• Documented and interpreted user requirements into design specifications
• Analysed, designed, developed, tested, and documented new development and enhancements
for multiple applications as per customer requests and requirements.
• Provide technical expertise and recommendations in assessing new IT software projects and
initiatives to support and enhance existing Microsoft based systems.
• Make recommendations on custom applications which include a number of MS-Access data
capture systems and other databases which need to be moved into a central SQL repository.
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• Identify opportunities that can improve efficiency of business processes.
• Coordinate application development for multiple projects.
Responsibilities
• Design and develop new database and objects like tables, stored procedures, functions views,
triggers etc.
• Manage SQL Server databases through multiple product lifecycle environments, from
development to mission-critical production systems.
• Configure and maintain database servers and processes, including monitoring of system health
and performance, to ensure high levels of performance, availability, and security.
• Independently analyse, solve, and correct issues in real time, providing problem resolution end-
to-end.
• Refine and automate regular processes, track issues, and document changes
• Provide 24x7 support for critical production systems.
Delivering lectures to different levels of City and Guilds ICT Courses.
o Certificate for IT Users.
o Diploma for IT Users.
o Advance Diploma for IT uses.
• Planning daily tasks and assignments.
• Analysing daily and weekly progress of students.
• Marking of final exams.