IT Manager
AlKhaleej Takaful Insurance
مجموع سنوات الخبرة :24 years, 4 أشهر
Implementing IFRS 17 Module with the Actuary and the Software Service Provider
Overseeing the implementation and achievement of the corporate business objectives and strategies.
Website / E-Commerce / Mobile Application Development for the Company
Payment Link Integration for SMS payment
Cybersecurity Implementation of ITSM / IAM / Server End Point Protection / Patch Management Solutions
Establish annual departmental goals and objectives to define how the company's IT activities will contribute to the achievement of the company vision, mission, and strategy.
Provide technology vision and leadership for developing and implementing IT initiatives that create and maintain the company’s position in the evolving and changing marketplace.
Provide input into the development and allocation of the annual budget for the IT Department based on approved upon departmental activities.
Develop relevant policies and procedures pertaining to the IT Department; ensure compliance with departmental policies and procedures by all department staff.
Review, maintain and ensure adherence to all IT infrastructure related contracts that includes network, internet, maintenance, and support contracts.
Design, review and update IT policies, processes, and standard operating procedures periodically; oversee their implementation to ensure high quality and reliable technology support (i.e. networks, e-mail, data Center access, applications, and deployment support to meet business requirements).
Review purchase requirements of hardware, software or any other IT peripherals and approve as per the company's delegation of authority matrix.
Evaluate and select IT vendors to ensure that the company receives high quality IT services.
Ensure that effective IT business continuity plans (back up servers, etc.) are in place to ensure minimal loss of working time and data in case of emergencies; oversee periodic tests to check the readiness of systems and staff to handle such contingencies.
Lead IT operational awareness and investigate opportunities for the development and enhancement of current IT systems.
Initiate and lead periodic internal customer satisfaction surveys to identify critical areas of improvement for the IT department in terms of its services.
Assessment of new technology as per international trends and developments in the fields of IT to ensure best in class IT services for the company.
Coordinate with Internal Audit to ensure regular review of IT security standards e.g. review audit reports to ensure that all transactions and processes are in compliance with the company approved policies, processes and procedures.
Assist management in any other tasks as required by business.
Allocate work to subordinates and ensure that subordinates are aware and familiar with assigned tasks and responsibilities Participate in the identification of training and development initiatives for all employees and ensure continuous on-the-job training and other learning interventions for the employees within the department.
Implementing IFRS 17 Module with the Actuary and the Software Service Provider
Overseeing the implementation and achievement of the corporate business objectives and strategies.
Website / E-Commerce / Mobile Application Development for the Company
Payment Link Integration for SMS payment
Cybersecurity Implementation of ITSM / IAM / Server End Point Protection / Patch Management Solutions
Establish annual departmental goals and objectives to define how the company's IT activities will contribute to the achievement of the company vision, mission, and strategy.
Provide technology vision and leadership for developing and implementing IT initiatives that create and maintain the company’s position in the evolving and changing marketplace.
Provide input into the development and allocation of the annual budget for the IT Department based on approved upon departmental activities.
Develop relevant policies and procedures pertaining to the IT Department; ensure compliance with departmental policies and procedures by all department staff.
Review, maintain and ensure adherence to all IT infrastructure related contracts that includes network, internet, maintenance, and support contracts.
Design, review and update IT policies, processes, and standard operating procedures periodically; oversee their implementation to ensure high quality and reliable technology support (i.e. networks, e-mail, data Center access, applications, and deployment support to meet business requirements).
Review purchase requirements of hardware, software or any other IT peripherals and approve as per the company's delegation of authority matrix.
Evaluate and select IT vendors to ensure that the company receives high quality IT services.
Ensure that effective IT business continuity plans (back up servers, etc.) are in place to ensure minimal loss of working time and data in case of emergencies; oversee periodic tests to check the readiness of systems and staff to handle such contingencies.
Lead IT operational awareness and investigate opportunities for the development and enhancement of current IT systems.
Initiate and lead periodic internal customer satisfaction surveys to identify critical areas of improvement for the IT department in terms of its services.
Assessment of new technology as per international trends and developments in the fields of IT to ensure best in class IT services for the company.
Coordinate with Internal Audit to ensure regular review of IT security standards e.g. review audit reports to ensure that all transactions and processes are in compliance with the company approved policies, processes and procedures.
Assist management in any other tasks as required by business.
Allocate work to subordinates and ensure that subordinates are aware and familiar with assigned tasks and responsibilities Participate in the identification of training and development initiatives for all employees and ensure continuous on-the-job training and other learning interventions for the employees within the department.
Accomplished in setting and meeting deadlines, planning, and developing methods for computerizing a range of business tasks.
Setup of the complete Network Infrastructure for 6 floors
Building up the I.T Server Room infrastructure.
Installation and setup for the Database Servers
Oracle Database and Oracle Application Server Implementation for deploying Insurance System
Setup and Installation of UPS for Battery Power Supply in case of power failure
Managing the Internet and email system and ensuring the appropriate level of anti-virus protection.
Review project plans to plan and coordinate project activity.
Develop computer information resources, providing for data security and control, and disaster recovery.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Implementing Cisco IP Telephony system for the entire company staff.
Looking after the hardware requirements for each staff member viz PC, Printer, Scanners etc. Contacting vendors, negotiating quotations and getting the best deals and offer with best quality and minimum cost.
In-House Development of Insurance System and Accounting System for the Company’s business operations.
Data Connection with all the branches so that Data and Systems are centralized, and all branches remain connected with the Head Office and Policies Issued are entered directly into the data system at the head office itself eliminating double data entry.
Contacts with the Solution providers, dealing and negotiating with them and getting the best offers.
Keeping up to date with the current trends and making sure that the company’s stays ahead.
Managing Email, Anti-spam, and virus Protection, Setting up user accounts, Permission and passwords
Ensuring the most cost-effective and efficient use of servers
Suggesting and providing IT Solutions to business and management problems
Ensuring all the latest and up to date IT equipment’s are deployed.
Undertaking routine preventive measures and implementing, maintaining, and monitoring network security, particularly if the network connects to the internet.
Providing training and technical support for users with varying levels of IT knowledge and competence.
Working closely with other departments / Organizations and collaborating with other IT Staff
Planning and implementing future IT developments and undertaking project work.
Managing the website
Preparing request for quotation and cost estimate for upgrading and maintenance.
Be responsible for and develop all aspects of the groups IT infrastructure - servers, networks, hardware, software etc...
Develop a new IT strategy and be fully responsible for IT budget and expenditure.
All aspects of application management and development of a newly implemented ERP system
Sourcing and supply of hardware and software
Management and development of the IT team as the business grows.
Management of outsourced IT suppliers
To develop practical methods for controlling and managing IT staff and department objectives through the pre-established organization policy and objectives.
To manage all IT related “operations” including hardware, software, and networking solutions.
To supervise, establish and continuously enhance the IT works; in addition to bridge the gap between the business and the technical side of the company.
To Maintain confidentiality and integrity of business information
To initiate and provide security/ protection to related consultancy services to all areas of the organization.
To initiate, oversee and provide security aspects of new IT acquisitions related to networking, equipment, hardware, and software.
Design & Program In-house Insurance Systems using Oracle 9i and Developer 2000. My main responsibilities include Oracle Forms and Reports Designing and Development, SQL Functions and Procedures on Windows Platform, application management services, incorporating maintenance, enhancement and upgrade of application software Production support, which include problem investigation and resolution, user query handling etc, Impact analysis for new systems or modules, Provide solutions for upgrade and migration of applications to a new platform. Assisting in handling DBA activities for our Oracle Database Server 9i. Direct interaction with end-users and understanding requirements and implementing the same. Also to conduct testing at end-user terminal for the program developed and then providing maintenance and support for the same.
Projects Handled
Premia Insurance System
The system was a general insurance system developed by Insyst / 3i Infotech. It was then modified and tailored to suit the company's business requirements and way of working. New Forms and Reports were added to it. It's an insurance system used for Underwriting. It also has administrative functions. It was linked to an Accounting System.
Orion Accounting System
The system was a general Financial Accounting system developed by Insyst / 3i Infotech. Like Premia, it too was then modified and tailored to suit the company's business requirements and way of working. New Forms and Reports were added to it. It's an Accounting system designed to completely handle all the financial needs of the Company including administrative functions. This was linked to Premia Insurance System.
Bachelor of Science in Physics Advance Diploma In Software Engineering Oracle Certified Associate