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Hammad Ahmad, Senior IT System Engineer

Hammad Ahmad

Senior IT System Engineer·The First Group

United Arab Emirates

Master's degree, Information Technology

Work experience

Total years of experience: 15 years, 10 months

Senior IT System Engineer

July 2019 - Present

The First Group

Dubai, United Arab Emirates

July 2019 - Present

Headquartered in Dubai, UAE, The First Group is a global property developer with a fast-growing portfolio of upscale hotels, residential properties and real estate asset management services. I was responsible to develop, implement, maintain, support and optimize IT systems, particularly Servers, Network, Security and Compliance. In addition, I was working with vendors, management and IT staff during the implementation and maintenance of systems.

Accomplishments:

• Implemented cloud and on-premise systems in hybrid configuration while ensuring security and compliance.
• Ensured adherence to compliance and least privilege by implementing access controls and access review procedures.
• I was a part of in-house Security Operation Center to predict, detect and mitigate the cybersecurity threats, which includes Event monitoring, Networking monitoring, File server audit and Application monitoring using a blend of tools and SIEM.
• Developed the strategy plan on how Cloud Migration will benefit the enterprise in terms of Availability, Scalability.
• Implementation of systematic and measurable end-user information security awareness training system, to protect the users from targeted attacks, viruses, spam and phishing attacks.

Company industry:
Real Estate
Job role:
Information Technology

IT System Engineer

January 2017 - June 2019

The First Group

Dubai, United Arab Emirates

January 2017 - June 2019

I was promoted to System Engineer role with primary responsibility to ensure stable operations of the organization's IT Infrastructure. I managed AD, DNS, DHCP, File Server, Print Server, SQL Servers, Web servers, Networks, BES12, MAAS360 (MDM), Exchange Server, Skype for Business, IP telephony and Citrix.

Accomplishments:

• Implemented Citrix (VDI) to improve information security to allow branch and remote office users to perform their duties while company data remained in the Headquarter servers.
• Executed the upgrade of physical servers into a virtualized environment to provide high availability and scalability.
• Implemented Network Access Control to protect the LAN and Wireless networks.
• Resolved escalated issues by serving as a higher escalation level (L2 support) on wide-ranging issues.
• Promoted to Senior Systems Engineer.

Company industry:
Real Estate
Job role:
Information Technology

IT Engineer

January 2015 - December 2016

The First Group

Dubai, United Arab Emirates

January 2015 - December 2016

I was responsible for supporting the IT Infrastructure, and when needed IT support duties were also included. In this role, I was also responsible for diagnosing, troubleshooting and resolving day to day IT issues on or before time, in line with agreed SLAs. In addition, liaised with external vendors for IT services.

• Managed Active Directory, DNS, DHCP, Network, Blackberry Enterprise Server (BES5), Cisco Telephony, Antivirus & Backup.
• Provided support to modify the configuration for Cisco 1800 router and Cisco, 2900, 3550, switches.
• Assisted in projects, such as technology refresh and rollouts.

Company industry:
Real Estate
Job role:
Information Technology

IT Coordinator

December 2013 - December 2014

The First Group

Dubai, United Arab Emirates

December 2013 - December 2014

Started working for The First Group, my responsibilities included inventory management, documentation and maintaining detailed records of technical activities. In addition, I managed IT purchase requests and coordinated with Du and Etisalat for telecom services such as Internet, PRI lines and Blackberry enterprise services. Also, I collaborated with remote offices to address their concerns.

• Established organization wide Helpdesk and ensured that support tickets are being handled as per SLAs.
• Managed IT purchase requests in alignment with Procurement & Finance.
• Provided Level 1 (L1) technical support to staff as a backup tech staff.

Company industry:
Real Estate
Job role:
Information Technology

IT Administrator (Part time)

May 2010 - August 2013

DAE Academy of Technologies

Gujranwala, Pakistan

May 2010 - August 2013

DAE Academy is an educational institute for technical education. My core responsibility was to troubleshoot issues related to IT systems, hardware and software. In addition, I configured IT equipment and applications as per requirements.

Company industry:
Training & Education Center
Job role:
Information Technology

Education

University of Gujrat

October 2012

October 2012

Master's degree, Information Technology

Pakistan

Information Technology

Skills

Information Security
Expert
Information Security
Expert
IT Service Management
Expert
IT Service Management
Expert
IT Operations
Expert
IT Operations
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Cyber Security
Expert
Cyber Security
Expert
Cyber Security
Expert
Cyber Security
Expert
Information Security
Expert
Information Security
Expert
IT Infrastructure
Expert
IT Infrastructure
Expert
Cloud Computing
Expert
Cloud Computing
Expert
Compliance
Expert
Compliance
Expert
Service Delivery
Expert
Service Delivery
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Urdu
Native Speaker
Hindi
Intermediate
Punjabi
Intermediate

Training and Certifications

Certifications
Microsoft Certified Professional
Cisco Certified Entry Networking Technician (CCENT)
Jul 2015
Microsoft Certified Solutions Associate 2012 (MCSA)
CompTIA Certified CySA+ (Cyber Security Analyst)
Microsoft Certified Azure Security Engineer Associate
Microsoft Certified Cybersecurity Architect Expert

Hobbies

  • Video Gaming
    EA FIFA