Hammad Ahmad

• Analyze and optimize business systems and workflows to align with operational requirements and improve
efficiency.
• Support and maintain ERP modules ensuring stable, high-availability system operations across departments.
• Develop, debug, and enhance .NET / C# applications, resolving system issues and improving performance.
• Deploy and troubleshoot business applications, databases, and integrated systems across clinical environments.
• Provide technical support and role-based user training for ERP modules and business applications.
• Assist IT management with system integrations, scheduled backups, and small-to-medium IT infrastructure projects.

• Delivered L2 technical support including in-depth log analysis, troubleshooting, and root-cause identification for
escalated HIS issues.
• Implemented Mediware & Ellider HIS software across major healthcare institutions, clinics, and diagnostic centers.
• Executed end-to-end data migration from legacy HIS systems - handling mapping, transformation, and validation to
ensure data integrity.
• Coordinated with L3 development and QA teams to report defects, test patches, and verify post-fix system stability.
• Conducted system testing, UAT support, and go-live transitions, ensuring successful and on-time project delivery.
• Ensured SLA compliance, improving client satisfaction and reducing issue recurrence rates.
• Mentored junior engineers, promoting technical best practices and structured problem-solving approaches.

• Provided comprehensive IT support for hospital systems including hardware, software, networking, and HIS
applications.
• Monitored and optimized network performance; diagnosed and resolved server and connectivity issues to minimize
downtime.
• Implemented and maintained security protocols, access controls, and data protection measures compliant with
healthcare standards.
• Administered Windows server maintenance, patching, and upgrades to ensure reliability and high availability.
• Managed IT procurement, vendor relationships, and service delivery to ensure cost-effective operations.
• Developed and executed IT strategies that reduced system incidents and improved operational efficiency.
• Conducted staff onboarding and training sessions on hospital IT systems, HIS modules, and clinical workflows.