Sales Executive
Alfalah Electronic (Alfalah Business Group)
Total years of experience :7 years, 8 Months
• Remote the sales of products by spotting and seizing sales opportunities, offering alternatives solutions to problems and suggesting add on sales in order to achieve the established sales target.
• Suggest means of sale improvement to supervisor as well as determining 'slow moving' or 'non-selling' items and suggesting sales action.
• Maintain a fully display of products via merchandising methods as laid down by the company.
• Remain aware of developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media and also by making scheduled market visits so as to be able to maintain the company's competitive advantage and to properly advise customers.
• Keep an update on changes in the company's products range such as new items or changes in existing items as well as informing the Sales Manager of any customer's problems/comments on the product range or gaps in the range.
• Review daily stock level on all products in assigned area.
• Meet the needs of customers by being understanding and sensitive to diverse customers, by initiating and developing effective working relationships with the customer and by establishing trust and confidence with the customers.
• Restoration of customer’s SIM, already purchased by the customer.
• Replacement of customer’s SIM already purchased by the customer, after stipulated verification.
• Change of ownership of customer’s SIM, already purchased by customer.
• Handle operational activities over customer care service & sale counter.
• Practice customer handling skills as defined and learned in relevant trainings.
• Welcome, guide and manage each walk-in customer when in the role of Floor Greeter.
• Manage walk-in customers according to the assigned role.
• Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services.
• Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.
• Take ownership and ensure timely resolution of customer complaints.
• Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention.
• Responsible for visiting shops/ market of assign areas.
• Responsible for achieving sales target.
• Responsible for market hygiene as per given standards.
• Ensure for availability of the stock in the territorial shops.
• Ensures that the shop shelves are kept clean and tidy at all times.
• Manage BTL activities with merchandising team.
• Established good and professional relationship with the shopkeepers / customers and provide them better services as per the company policies.
• Collect data using methods such as interviews, focus groups, market analysis surveys, public opinion polls, going door to door, reviewing files, and compiling literature reviews.
• Direct work of staff members and fellow researchers.
• Present summaries and analyses of survey data, including tables, graphs, and fact sheets.
• Handle respondent questions/concerns relating to the survey including use of data, funding sources.
• Perform support services involving word processing, spreadsheet, database programs.