Import & Export Specialist
Nestlé Middle East
Total years of experience :9 years, 0 Months
Supply Planner:
• Ensuring accurate supply planning for Wyeth Infant Nutritional product range
• Sharing and maintaining the order book with suppliers and business unit
• Ensure execution of the weekly load plan / dispatch plan in line with the production plan
• Liaison with local and Country demand planners to ensure accurate supply
• Liaison with the brand and events team to ensure timely supply of promotional products
• Liaison with brand and events team to understand production, storage, shipping and documentation requirements for new product launches
• Continuously monitoring the stock covers to tackle any out of stock situation
• Conduct weekly exception review with the suppliers and country demand planners
• Monitor CFR (service levels) on weekly and monthly basis to secure the yearly target
• Leverage on the un-bundler exercise
Import/Export Specialist:
• Reporting team members - 8 (Import and Export Specialists), 2 (trainers)
• Enhance the Import / Export and Supply planning processes by embarking on NCE (Nestle continuous excellence)
• Applying NCE / lean methods in the work routines
• Actively contribute to the OMP (Operational master plan)
• Ensuring NCE compliant order processing from load plan to receipt at the OPC (Nestle operating partners)
• Ensuring NCE compliant order processing from order entry to clearance for distributors
• Invoicing dispatched distributor order within the month to achieve the monthly target value
• Continuously reviewing the GSIs (General shipping instructions) and find opportunities to reduce lead time and cost
• Ensure timely response to customers
• Review the transportation lane on weekly basis with in depth analysis on each leg of the shipping process
• Entering customer complaints on the IMS tool and liaise with supplier, QC team and customer until the complaint is resolved
• Liaison with shipping lines and transportation team to resolve any operational issues
• Regular system health checks to ensure all transactions are properly replicated in SOS and COM box
• Promoting products such as Welding consumables, machinery, cutting machines and welding automation manufactured by ESAB.
• Attending customer queries on routine/ critical basis and processing formal quotes on ERP.
• Ensuring quotes conversion to orders, processing in ERP and following up with Logistics on timely deliveries without compromising the quality of service to assure maximum customer satisfaction.
• Routine follow-ups with logistics on any modifications on the ship dates and generating weekly reports to customers on improved/delayed shipping schedules.
• Coordinating with Sales Manager on the sales forecast and requirements and processing orders to suppliers to ensure the material is available for customer critical orders reducing the delivery lead times.
• Handling discrepancies/ issues and coordinating with quality, logistics and finance department.
• Coordinating with the product management on any additional product/ distribution included in the company portfolio, receive trainings and to ensure the product description is well advised to the customer.
• Coordinating with accounts departments on overdue payments and ensuring the payments are received from customers in timely manner.
• Focused coordination with Sales Manager on new projects, preparing proposals as per customer requirements.
• Complete customs documentation for export shipment and local DDU shipments to free zones.
• Processing & submission of duty return documents in JA customs.
• Liaising with service team to provide timely services to the customers for machine repairs.
• Generating weekly, monthly reports on sales and issues to obtain feedback from higher management on areas to improve focus to achieve maximum customer satisfaction.
• Handling customer queries on shipments and products (oil well chemicals & oil field spare parts)
• Liaison with location (Oil Rigs) on material availability or expected date of arrival or departure
• Handling the expediting desk, i.e. follow up from suppliers on material readiness and collection (Oil well chemicals & Oil field equipment - mechanicals)
• Arranging collection from suppliers once material readiness confirmed
• Coordination with transporters for arrangement of trailers and MHE required for inbound and outbound operations
• Reception of incoming chemicals/ Mechanicals into GOLD (Global Oilfield Logistics & Distribution), Schlumberger’s web based system.
• Billing of cost and revenue under jobs, preparation of job files and submission to accounts dept.
• Coordination with accounts i.e. reconciliation of cost and revenue generated.
• KPI and PI analysis & measurement for both mechanical and chemical shipments
• Daily, weekly and monthly reporting of shipments dealt for Schlumberger GOLD (Contracted) or Direct Sales
• Correspondence with the FLS (Field logistics specialists) for both Mechanicals and chemicals (Contracted or Direct Sales)Clearance of shipments from local suppliers into Jebel Ali through customs gate
• Clearance of import shipments arriving via sea or air
• Handling export shipments to almost all destinations in the world (Mechanicals and Oil well chemicals
• Complete export process & Documentation i.e. Export / Import bill preparation, COO application, Legalization, Fumigation container release, transport arrangement, loading manifest submission, B/L preparation (if Danmar Lines) or liaison with shipping lines
• Supervision of warehouse process (inbound & outbound) for all direct sales (Schlumberger reservoir prod. & Dowell Schlumberger international) shipments
• Overseeing external storage facility for chemicals, maintaining all inbound in bound and out bound records and stock reports
• Handling customer queries on spare parts, orders and backorders
• Ensure VTC / VCE / RT / MACK Class 1 & 2 backorders are placed and dispatched from Central Warehouse before the cut-offs
• Ensure backorder status reports are worked on daily basis and are sent to the customers
• Ensure all the orders are dispatched and transported as per the agreed lead time
• Handling supplier or customer discrepancies
• Ensure all LCL/FCL, LTL/FTL and Air documents and invoices are prepared for customs along with the booking of shipments with the transporters
• Customs clearance for incoming spare parts or DG shipments
• Arranging transport against return permissions issued by the supplier on discrepancies
• Application and collection of Certificate of Origins from the Chamber of Commerce
• Application for the Saudi Arabian Standard Organization (SASO) certificate for Saudi shipments
• Apply for Fumigation certificates & Legalization of invoices for markets
• Creating refill proposals and executing refills on customers stocks by using LPA and MMI
• Annual Stock Take, Stock adjustments of defective parts, Post RMA confirmation
• Update transport airway bills, month end transport files and invoice tracking file for inbound shipments in the systems
• Ensure all the credit notes and financial invoices received from the supplier or issued by Volvo Dubai are up to date on system
• Cross checking transporters and certification agency’s invoices against company records for discrepancies
• KPI and PI measurement and analysis
I am still pursuing my graduation in Commerce.